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Stuck in Phase 8 for almost two weeks

post #1 of 3
12/1/03 at 11:16pm
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I have been stuck in phase 8 for almost two full weeks now, I am 11 days past the past back order date of 11/19/03 and yet no movement on my lap top.

I must say this will be the last Alienware product I will buy do to the lack of customer service.
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post #2 of 3
12/3/03 at 3:29am
Quote:
Originally Posted by Sonic
I have been stuck in phase 8 for almost two full weeks now, I am 11 days past the past back order date of 11/19/03 and yet no movement on my lap top.

I must say this will be the last Alienware product I will buy do to the lack of customer service.

Did you call them or send them an email?
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post #3 of 3
12/3/03 at 11:10am
yes, if you call them, do option 5 because that will send you to customer support because i wanted to know the status for my laptop and pressed option 2 and after i BS'ed with them for a bit they sent me to customer service and that person can tell you exactly where your laptop is to date and what is taking so long!! I just found out (tuesday 12/2) that the cyborg green is backordered until the end of next week!!! so give them a ring and make sure you get an extension that you can hound for your troubles!
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