Originally Posted by aurora
This is the (unofficial) Alienware Complaint Sitehttp://bewareofalienware.com/
I guess Alienwares worst fears are becoming reality. They need to somehow reverse the trend that is giving them this bad reputation. I remember when "alienware" stood for the best products in the world. But as a company gets larger so does the ratio of bad/good.
this site has a funny sound bite of an alienware agent explaining the 15% restocking fee even for a defective system. well, its not really that funny.
OK...I though I HAD too much time on my hands.
Surely there are issues that need to be addressed but come on, go outside and see the sun dude, go fishing, go to the lake...sheeesh.
You think Ford and GM don't have the same kind of sites all over the net? And does it do squat? No, it just proves that ONE unhappy customer tells ten (or thousands in this case) while a happy one tells ZERO. All I'm convinced of is that this guys knows html coding and has extra money to burn by hosting a web (wah wah) site.
He has never made a purchase from any of the other distributors he lists on his site yet he touts them like they're a sensible "alternative" to Alienware. He knows nothing of their business practices or customer service first hand. He's uninformed, unprepared and unrealistic in most of his views. The only thing he has going for him is that in fact he DID have a bad experience with Alienware, which I am not discounting ONE BIT.
By the way this guy blathers on about himself, I wouldn't be surprised if he was about the rudest person on the phone or in emails so that Alienware just said "Flip You". Every company/person has their limits.