Dear Mr. ********:
Thank you for contacting Dell's Online Customer Service for our Employee Purchase Program customers.
I understand that you would like to return system order.
Please be informed that Dell does offer a 21-Day Total Satisfaction Return Policy. However, your invoice date is outside the return period, therefore we are unable to credit the purchase of your system.
If you are currently experiencing issues with your system, please contact our Technical Support Department for resolving all the technical issues with your system. You will receive full support and service as per the terms and conditions listed on your system service contract.
Dell Technical Support Department is specially trained on the Dell systems and have the right tools to troubleshoot with you. For technical support issues please contact the Technical Support Department at 800-822-8965 ext 72-41969.
You can also e-mail by visiting the following Internet Address:http://support.dell.com/us/en/emaildell/
You will need to provide service tag number of your machine in all your interactions with technical support. I apologize that I am not able to assist you with this issue directly.
Mr. ********, if you have any further questions or concerns, please do not hesitate to contact us via reply e-mail.
Thank you for choosing Dell.
Customer Care Specialist
ABU Customer eCare
My response back:
I have contacted technical support more than once. As I have stated, they sent me a replacement harddrive, which did not solve the problem. I had to reformat and reinstall all of my applications, but the issue still remained. The imaging and restoring of my hard drive took hours, keeping me from using my laptop. If I can not get a full refund, is there any other way you can compensate?
By the way, I'm aznkydx with a new name. Will keep you guys updated. See how this goes..