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Bluetooth problem with my nc6230

post #1 of 14
10/4/05 at 10:26am
Thread Starter 
hi guys...i am having a problem with my bluetooth in my nc6230....

after 1 months of ownership...i finally tried out the bluetooth in my nc6230 after getting my SE k750i...

But unfortunately....tried...it's said 'bluetooth device not found'..

I've installed all the driver...uninstall..and re-install...but to no avail...anyone can help me...

As i dun want to send my unit to HP service center....i need my lappy....
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post #2 of 14
10/5/05 at 12:22am
Quote:
Originally Posted by magpies14
hi guys...i am having a problem with my bluetooth in my nc6230....

after 1 months of ownership...i finally tried out the bluetooth in my nc6230 after getting my SE k750i...

But unfortunately....tried...it's said 'bluetooth device not found'..

I've installed all the driver...uninstall..and re-install...but to no avail...anyone can help me...

As i dun want to send my unit to HP service center....i need my lappy....
hmm
1) make sure your SE is set to discoverable BT.
2) make sure you turned on your lappy BT.

also use the drivers for BT provided for HP/WIDCOMM rather than windows built-in.
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post #3 of 14
10/5/05 at 4:56am
Thread Starter 
Quote:
Originally Posted by pureflow
hmm
1) make sure your SE is set to discoverable BT.
2) make sure you turned on your lappy BT.

also use the drivers for BT provided for HP/WIDCOMM rather than windows built-in.
Pureflow...i've already tried that already...still the window pop up was :

"Bluetooth device not found.
Please verify that your bluetooth device is properly connected and turned on."

Was told that i need to send the Lappy to Service Center.....
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post #4 of 14
10/5/05 at 7:11am
"Please verify that your bluetooth device is properly connected and turned on."

i only get that when i didnt switch on the BT. looks like you really need to send it in.
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post #5 of 14
10/5/05 at 11:17am
Thread Starter 
that's what i worried about....

Sending it to the HP service center...*sob* *sob*...as i need my lappy...for work...
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post #6 of 14
10/5/05 at 6:54pm
Quote:
Originally Posted by magpies14
that's what i worried about....

Sending it to the HP service center...*sob* *sob*...as i need my lappy...for work...
Check with HP to see if there is a service center near you that you can take it to and have them repair it...
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post #7 of 14
10/5/05 at 9:50pm
This may sound stupid but are you sure that there is a bluetooth card etc.. installed?? You would get the message described above if one were not. It is possible that one was not installed even if a bluetooth device is listed in device manager. On HP's website it lists the bluetooth as optional for the nc6230.

I ran into this on my Toshiba P25. I had assumed that it came with bluetooth(because the spec mentioned it) and went and bought a MX900 Bluetooth mouse to use with the lappy and ran into what you describe. Come to find out even though a Bluetooth device was listed/installed in device manager there was no card installed. So ended up also having to buy one of the Toshiba Bluetooth SD cards. Toshiba automatically installs the Toshiba Bluetooth stack by default even though there was no physical bluetooth card.

Andy
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post #8 of 14
10/6/05 at 4:41am
That sucks when the company specs say it comes with something and you are paying for that in the price of the notebook and you don't get it.
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post #9 of 14
10/6/05 at 4:45am
Quote:
Originally Posted by Ether 7
That sucks when the company specs say it comes with something and you are paying for that in the price of the notebook and you don't get it.
Right but i think the BT on this system is onboard so it cant be missing... ill check the service manual in the morning...
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post #10 of 14
10/7/05 at 7:20am
Thread Starter 
Thanks guys for all the tips....yes the bluetooth is actually built in onboard...Broadcom brand.

anyway, i've decided to call HP Customer Care...and i've just found out that my unit has 3 years on-site warranty....they are sending a tech over to my place to check the unit and replace the part if needed...this is really cool man...

Will update you guys later today about it.....cheers !!!!
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post #11 of 14
10/7/05 at 9:14pm
Thread Starter 
*sob* *sob*

Engineer came...and gone...he totally dismantled my 'baby' to bare bone...toook out the LCD screen..HDD...keyboard...everything...then assembly it back...and test...still doesn't work.

Then tried the installing and uninstalling the drivers. still will not work...

Doing this for 2 hours....then finally says will come back again on monday....

sigh....what happen to my 'baby' ???
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post #12 of 14
10/7/05 at 9:49pm
Quote:
Originally Posted by magpies14
*sob* *sob*

Engineer came...and gone...he totally dismantled my 'baby' to bare bone...toook out the LCD screen..HDD...keyboard...everything...then assembly it back...and test...still doesn't work.

Then tried the installing and uninstalling the drivers. still will not work...

Doing this for 2 hours....then finally says will come back again on monday....

sigh....what happen to my 'baby' ???

Well he took it apart to check the connections... Monday Im sure he will bring parts... Because you have an On-Site warranty there may be a replacement clause in it... Something like if they cant fix it in X amount of business days they replace it?
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post #13 of 14
10/9/05 at 5:35am
this is 1 thing home laptops compared to business laptops have it better 3 years warranty.

business laptops only have 1 year. eg. the NX,NW 8xxx series
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post #14 of 14
10/10/05 at 7:59am
Thread Starter 
guys...just an update...the service technician came again just and replace the bluetooth module...and wah-la -it's works now..

finally....must have been the faulty module....after 1 week of head ache...
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