New Posts  All Forums:Forum Nav:

Card Reader Issues

post #1 of 33
10/16/05 at 11:14pm
Thread Starter 
I have googled and searched everwhere for a solution for my issue. Today my card reader on my 9880 stopped working and cant figure out why. Here are the details.

No new software installed since device failed. With the exception of the Intel motherboard drivers from the sager website.
Card reader enabled in BIOS
Card reader light is on when enabled.
No new USB devices added.
Card reader and or drives that i saw yesterday when the reader worked does not show up in "My Computer"
Under "Device Manager" no question marks or errors

So, i tried searching this forum with no luck and tried just about every possible configure change, mostly just changing the bios setting on the card reader from on to off.

I guess my next step is to call Sager with this issue.
Reply
Reply
post #2 of 33
10/16/05 at 11:52pm
Try deleting all of the USB drivers and then either "refreshing" or rebooting so that Windows will reinstall the USB drivers. It could be that the MB drivers overlayed the old USB ones. Just a hunch because these devices are attached to the USB controller(s).
Reply
Reply
post #3 of 33
10/17/05 at 12:16am
Thread Starter 
Quote:
Originally Posted by G-Omaha
Try deleting all of the USB drivers and then either "refreshing" or rebooting so that Windows will reinstall the USB drivers. It could be that the MB drivers overlayed the old USB ones. Just a hunch because these devices are attached to the USB controller(s).
This is worth a try, considering there are SIXTEEN different devices under universal serial bus controllers, WOW 16. My guess is that you are correct and there is a driver version problem. I will give it a try an let you know if it works.

Thanks
Reply
Reply
post #4 of 33
10/17/05 at 12:36am
Thread Starter 
well now i have FIFTEEN items under USB host controllers after uninstalling all the devices and rebooting and letting Windows reinstall the drivers.

dont know what to do next
Reply
Reply
post #5 of 33
10/17/05 at 2:03am
I should have been more attentive. I am assuming that they still do not appear? Is this the case for each of the O/S's that you are using or just one/more? Do the other USB devices that you have appear to be working correctly? Have you verified that each of the USB ports are enabled? I say this because n the 8790 (which I have), there is a BIOS option to turn off Device 29, which in turn disables the readers and at least two USB ports. Not sure that this option is available in your configuration.
Reply
Reply
post #6 of 33
10/17/05 at 12:21pm
Thread Starter 
Quote:
Originally Posted by G-Omaha
I should have been more attentive. I am assuming that they still do not appear? Is this the case for each of the O/S's that you are using or just one/more? Do the other USB devices that you have appear to be working correctly? Have you verified that each of the USB ports are enabled? I say this because n the 8790 (which I have), there is a BIOS option to turn off Device 29, which in turn disables the readers and at least two USB ports. Not sure that this option is available in your configuration.
Nope, they are all there with the expection of one. Each of my operating systems are stored on a differennt partition and the card reader does not show up in any of therm, but i dont know if Vista or XP 64 support the card reader.

While i was searching this forum for this issue, i came across some card reader configuration problems that mentioned the fn-f10 key combination to turn off and on the reader, but this combination did not work and the card reader always stayed off or on depending on the bios setting.

All USB devices work properly, which include a logitech mouse, (2) usb 2.0 hubs, a camera, a 200GB harddrive, USB floopy, Bison Camera.

I think my next step might to unplug all the devices and install them one by one after deleting them.
Reply
Reply
post #7 of 33
10/17/05 at 4:34pm
Another option that might be worth considering would be to use Windows (XP) System Restore. Restore back to a date when the card reader was working. If it didn't work, just undo the restore. Be sure to create a new system restore point before you do this. System Restore has worked for me on more than one occasion.

In Windows XP, click on Help and Support | Performance and Maintenance | Using System Restore to undo changes,
then "run the System Restore Wizard."
Reply
Reply
post #8 of 33
10/17/05 at 5:46pm
Thread Starter 
Quote:
Originally Posted by knarlydavid
Another option that might be worth considering would be to use Windows (XP) System Restore. Restore back to a date when the card reader was working. If it didn't work, just undo the restore. Be sure to create a new system restore point before you do this. System Restore has worked for me on more than one occasion.

In Windows XP, click on Help and Support | Performance and Maintenance | Using System Restore to undo changes,
then "run the System Restore Wizard."
It's worth a try, I will just have to make sure it does not hose my system. I have had the computer since June 05 and have already had to rebuild it twice taking over 2 days. Hopefully you can segment out what you should restore and i can leave the software alone and focus on the hardware.

Thanks.
Reply
Reply
post #9 of 33
10/17/05 at 6:29pm
No, you can't segment out what to/not to restore unfortunately. But at least it might tell u if something installed created the issue. If it doesn't fix it, then you can just undo the restore and put it back to the way it was (assuming you create a new restore point BEFORE doing it.)

BTW, I have had a minor problem using System Restore cuz my 9880 (Media Ctr Ed) keeps "dying" with a problem in MS Word 2003. Whenever I click on "Window" with Word2003, to show other open documents, the computer appears to die (only thing on is the power light!)
With that problem (dying), those improper shutdowns or whatever had apparently corrupted all the restore points so that no matter how far back I chose, it wouldn't use any of them (just said it failed to do a system restore.)
I just turned off system restore which deleted all old restore points and then it creats new ones (I pretty much always do it manually before I install something new.)
Reply
Reply
post #10 of 33
10/18/05 at 1:13am
Thread Starter 
ok, i went back 7 restore dates and no card reader. Finally i went back to last restore date of today with no luck. It looks like I have the same problem with MCE2005, it will now not start up as listed in the last post.

It looks like i will have to delete all my start points and start over, or maybe call Sager since 3 operating systems dont see the card reader.
Reply
Reply
post #11 of 33
10/18/05 at 12:55pm
What are u using in the card reader? Can u get a new device and plug it into one of the other card reader slots to see if Windows detects it (say something like a capture card from a digital camera - don't have 1? borrow from a friend...)
I'd just be curious if any of those slots work. Perhaps it's worth a shot?
Have you done a "reset" on the bios to return it to factory default? Then check the card reader to ensure it's enabled again.
Reply
Reply
post #12 of 33
10/18/05 at 1:57pm
Thread Starter 
I have not tried reseting the bios on the computer but it is worth a try but i have tried (2) SD cards, a cf card and a Memory stick with NONE being regonized by the card reader or showing up in "My Computer".

Is there any danger of resetting the BIOS?

Thanks
Reply
Reply
post #13 of 33
10/18/05 at 2:55pm
Resetting the bios doesn't cause any danger. Mostly it should help fix probs. Some desktops even go so far as removing the battery to totally reset the CMOS in the even of some sort of corruption in the BIOS.
In an extreme case, you might just consider getting the BIOS flashed to the latest revision to c if that works for you. BUT, flashing the BIOS incorrectly CAN cause MAJOR problems if not done properly.
Reply
Reply
post #14 of 33
10/18/05 at 10:09pm
Thread Starter 
I tried reseting the bios with no luck. No card reader. I tried searching the manual for a CMOS reset but i cant find the procedure. Some other posts in this forum say to remove your battery and hold down the power button for 10-15 seconds.
Reply
Reply
post #15 of 33
10/19/05 at 1:03am
Have you tried Fn-F10. Some can use the Fn-F10 to turn the Card Reader on /off.
Reply
Reply
post #16 of 33
10/19/05 at 1:22am
I'm not sure how much disk space you have free, but about the last thing I can think of is to do what's called a parallel installation of Windows XP. I've done it with Windows Server OS's. You just choose between them using a boot manager. Perhaps a fresh install of the same o/s might be another method of determining if it's a hardware failure or a driver/? whatever type of corruption.

Heck, it could be some bad .dll's.

Barring all this, I doubt even Sager would be able to do much more in troubleshooting it but it might be worth a shot.
Reply
Reply
post #17 of 33
10/19/05 at 1:45am
Thread Starter 
for some reason my 9880 does not accept the fn-f10 command. The card reader light stays lit and nothing changes in the hardware wizard in the system tray. Does that key combo work with the 9880 system? I cannot find anything in the manual
Reply
Reply
post #18 of 33
10/19/05 at 1:57am
Thread Starter 
to knarlydavid,

i have 3 operating systems on my 9880, vista, xp 64 and MCE2005 and none of the OSes can see the card reader. I think sager is my last resort:

thanks
Reply
Reply
post #19 of 33
10/19/05 at 9:13am
Quote:
Originally Posted by paragoat
for some reason my 9880 does not accept the fn-f10 command. The card reader light stays lit and nothing changes in the hardware wizard in the system tray. Does that key combo work with the 9880 system? I cannot find anything in the manual
No Fn-F10 does not work for me, but a few people could do this in the early model. Mainly those that bought from Euorcom and a few other resellers I can't recall.
Reply
Reply
post #20 of 33
10/19/05 at 11:54am
In those other O/S's, did any or all of them show the card reader at some point?
If so, I'm guessing it's hardware....
Good luck with Sager. Hopefully they'll share something other than sending it in for repair. I'd like to hear if it is something other than hardware....thank you
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home