9880 wont turn on anymore

Try taking out the batter...if anyone knows more than me, does the 9880/9860 run the ac current through the battery at then to the laptop at all times i dont think it does, but correct me if im wrong.....if it does run ac adapter to battery to laptop at all times then ur battery might be bad...not sure....just try running it with out the battery in it.

I had the same problem and had to RMA it. Motherboard went out on mine.

Same as Lizardboy here. Rma. Mobo was bad.

Same thing hapened to me.

This is my second time

Same problem?!?!?!?!?!?!

Hi:

Just today I had the very same problem, but in this case I realize that the power source is "cool" (ambient temperature).

Could be that the damaghe thing is the power source??


(My Laptop is only 2 months old , P4 3.8 EM64T, 2Gb RAM)

What about the temperature of the notebook? There are a couple programs that monitor the temp of the 9880. It could be nothing more than heat buildup. Have you tried taking out the battery, AND unplugging it, push the power button to dissipate all power. Leave the battery out and power up and see what happens.
Watch the heat on the laptop with a program (the one I have uses graphs that can show a limited time span.)
The prog I use on my 9880 is called "GetThermal". I have a copy of it if you can't locate it on the net somewhere (seems to be hard to find for some reason.)
There's another called "mobmeter" but I don't like it as much as getthermal.

I really don't think this is a Temperature issue.

Here is a detailed description of what happened.

1000 I started the laptop and start working on Visual Studio and OpenCV Library. (So, nothing heavy for this baby ;-) )

I use Mobmeter to measure the temperature, it was like 54 C or something like that, and the room temperature was 75 F.

1030 I realize that the battery was like 85% charged, even when the computer was off and plugged on night long, and plugged all the time I had been working on it.

1050 (approximately) The computer shut down by it self, the LED's went out even when it was plugged.

The LED in the S/P was on, but the S/P was “cool”, I think this is very odd, because that thing gets pretty hot, and it should be at least warm after 1 hr of work.

I detach the battery, and waited for it to cold down, after 20 min or something I insert the battery again, the middle LED start blinking (what means “critical battery level”).

I plugged the S/P and the computer to it, the LED’s doesn’t get ON. Except for the one on the P/S.


I think it could be one of two things:

1.- The P/S is dead, which is not that odd, I know two people with brand new P/S which died (one Dell and one Toshiba)

2.- The battery is dead, and the computer is built in such a way it needs the battery to operates.


I detach the battery and plug the computer, but the LED’s doesn’t light either. That’s why I think that the above causes are plausible.

I went to my classes and came back after 8 hrs, I tried again to turn on the computer, and nothings happens. So I don’t think is a heat issue.

I will try to measure the voltage output from the P/S if I get nothing that will prove one of my theories.

I just hope this is not a MoBo issue

I mailed PCTorque in the morning (0900 (Pac time), and by this time I haven’t receive response 1900 )


THX for your interest, I will keep you informed.

Problem Update

Well guys:

The problem should be worst that I thought.

The P/S is working properly, at least that's what the multimeter said. I having readings of 20 volts.

So maybe is the battery or the MoBO


I'm still waiting for PCTorque to answer my mail (23 hrs waiting)

Don't be surprised if it's the mobo and you have to send the unit back. It seems to be fairly common on these Sager forums, unfortunately.

You're Right PainKiller (Sorry to tell) :thumbdown

I'm just writing to Sager for a RMA :-S

Too bad for a Brand New 3.6K computer


I'll keep you informed.

PainKiller, are you still on Sager??

How bad was your case?

Had happend again after first time?

its the mobo gone bad. my 9860 did the same thing during the 30 day trial and i had sager replace the computer.

Your laptop was running at 54c? I have yet to get it that high myself even when playing 3d games.

I sure hope everyone is hitting fn+f2 the second their laptop turns on.

heat had nothing to do with it. it is a known motherboard issue.

No, is not heat

Yeah, that's right.

My baby is right now in its way to the "hospital", I just hope it get well soon.

I talked with the guys at Sager and they told me that 56 C is a fine temperature, it can be working to a top of 77 C.

Actually my computer is at about 55 C on idle and the maximum temperature I'd seen is 68 C (while doing video processing).

I just hope they respect my data (all my thesis data is in there )

Mostro - yes; I still have my 9880.

It's worked without a problem since I got it back from Sager.

...unless you count the fact that I found out they didn't install the 6800 Ultra, like a 9880 is supposed to have. I had the original 6800, without the faster speeds of an Ultra.

Took 3 weeks to get that resolved!!! They finally shipped me the Ultra that was supposed to be in it.

same problem...

well my 9860 was purchased in febuary and looks like i have the same mobo problem. It does not get AC power whatsoever. I actually opened mine up and took out the heatsink, and i can actually see the burnt diods and capacitors near where the power connector attaches to the mobo. Waiting on a callback for RMA. Its good it happened now, a couple more months and ide be screwed.

happened 2 times in last 30 days or so

Not sure mine is the same problem (9860 bought in April '05).

In the last 30 days or so, it's happened twice. Upon "Restart" computer just shuts down HARD; power off.

Try to restart ... nothing. Amber light on AC and Battery.

Take battery out, try to restart w/ AC only ... nothing.

Put battery back in, try to restart .... nothing.

Wait a while (30 minutes or so), keep hitting the on button .... nothing.

Wait another 20 minutes or so, keep hitting the on button ... power up like nothing was every wrong.

WEIRD.

Talked to Sager guys and of course they suggest bringing the machine in (luckily I"m only about 60 minutes from the city of Industry) but both the tech and I agree ... since the machine is critical to daily ops, keep making daily full backups and bring in when I can be without computer for 3-5 days.

I am sure reading alot about these mobo problems... expected more after spending near $3500.

SIGH

gfotion

EXACTLY the problem I had. But it's been goin' strong since I got mine fixed. Anyone troll the ALIENWARE forums to see if they're having the same issues?