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Pat - Repair not solved

post #1 of 9
10/22/05 at 4:01pm
Thread Starter 
Hi Pat,

This may be a long shot...were you ever involved with trying to fix my CX5 that came in with the "white screen" problem? (when you pressed firmly in the center of the keypad the whole screen turned white)

I just got my system back after 5 weeks of it being "repaired" and it continues to have the same exact problem. The repair notes said "Reworked VGA connection and replaced inverter." Unfortunately, it still doesn't work.

And now....Norton keeps popping up warnings about being infected by a trojan! And, I am not kidding, the laptop just blue screened right in front of me as I am writing this! It shows all power on...but I now have a dead screen. YIKES!!!! The computer came back worse than it was before. Ok....just rebooted...same thing....hmmm...

Did hypersonic infect my computer? I get it back and the first time I boot it shows viruses, the same unfixed problem, and blue screen of death! What is going on here? The tech on the phone told me that they did 72 hours of testing. How could you not see this stuff in 72 hours?

An aside: I would hope that people interested in Hypersonic do their research into customer service issues and long wait times. I think you will find that this is not an isolated incident.

Lappy just blue screened again...that is three times in a row! It now is just hanging after typing in password.

Pat - please let me know what can be done about all this.
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post #2 of 9
10/22/05 at 5:53pm

Similar Experience with a Happy Ending

I just got an EX7 myself, and my first system crashed on me within 12 hours. Dead as a doornail. I ended up shipping it back for repairs, which took over a week to do, and my initial wait to get it was at the long end of 5 weeks, so I ended up waiting over 6 weeks to get my system.

However, since I've gotten my new system, I haven't had any problems with it. I'm really surprised that they sent it out like that, as even the one I had that went bad worked fine for a little while (which is why I'm sure they thought it worked okay). For me, they've always been quick to respond, and I ended up getting a solid machine out of the deal. I really hope this resolves for you.

As a possible addendum, are you sure it isn't Norton that's causing the problems? I had a tower with similar specs as the EX7 I just got (a little downgraded, but still in the P4 class), and when I tried to run Systemworks 2005 on it, I got very similar errors/problems, and eventually narrowed it down to that. When I called their customer service, they finally admitted to me that certain network cards running on certain motherboards (a combination of which I obviously had) sometimes kept Norton from running right, and there's nothing to do but change hardware. I switched to McAfee, and had no problems since. You may want to try on re-install putting something other than Norton on (even a freebie like Avast) temporarily to see if that fixes it. Good luck!
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post #3 of 9
10/22/05 at 6:41pm
Thread Starter 
Thanks for responding meeno. I always thought it was a great computer too. I have really just received the run around this time. And I can't believe that they would send the computer back in worse shape then before. As of right now it is a paper weight on my desk.

I just want the situation resolved for good in the near future. If that means somehow getting my money back and buying something else then that is fine. But as they say "time is money" and I have been without a laptop for 5 weeks. I heavily rely on that laptop for my job (web design) and school. And now it is still out of my control. Frustrating to say the least.
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post #4 of 9
10/22/05 at 11:47pm
Thread Starter 

Update

it wasn't Norton. I reformated the hard drive and am trying to go through all the windows updates and it still blue screens. It is weird because after it flashes the blue screen, the screen just goes dead but the computer is still on. I then have to hard reboot. It is weird. Hopefully Hypersonic will have something to say on Monday!
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post #5 of 9
10/26/05 at 2:05am
Blackout:

I am not personally in the repair department, but I do have the chance on looking in on certain repairs. I was told that your system was coming in for repair, and that you were being kept aware of its status.
Not sure what happened with the first repair, but I have brought your concerns up to the technical manager and he is taking care of it.

Patrick
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post #6 of 9
10/26/05 at 2:14am
Thread Starter 
Thanks Pat!
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post #7 of 9
10/26/05 at 11:41am
Pat, it is good to see how responsive Hyper is. People here should note AW is also EXTREMELY repsonsive on the NBF boards. Hell, their CEO personally responds. The service received from the NBF forums is often better than you get by calling in.

I look forward to being a Hyper customer!
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post #8 of 9
10/26/05 at 12:00pm
Quote:
Originally Posted by DarthBeavis
Pat, it is good to see how responsive Hyper is. People here should note AW is also EXTREMELY repsonsive on the NBF boards. Hell, their CEO personally responds. The service received from the NBF forums is often better than you get by calling in.

I look forward to being a Hyper customer!
We try to be as responsive as possible. In certain cases, I answer people through PM's rather than post in a thread.
If you need me, I'll be here.

Patrick
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post #9 of 9
11/2/05 at 6:47pm
Thread Starter 

All is well that ends well

Well, all is well that ends well. I will be getting my laptop back here in a day or two. Everything sounds like it is fixed and ready to go. After a little persitance Hypersonic became quite helpful. I look forward to using my computer again!
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