I'm Always Having Computer Problems. How Can I Protect Myself if This Continues?
The first thing to do is to contact the company, tell them the problem and politely demand satisfaction. Make certain you are given specifics about how the company will respond to the problem and the date by which they will do so. Keep them on a short deadline, usually no more than a week. Keep a written log of all persons spoken to, any reference number they provide, the date of the contact and the actual response you received. Keep all papers sent to you by the company.
If the problem is not resolved, or additional concerns arise, the log will be very helpful in providing a detailed history of your computer for our use.
I found this article while browsing the web...http://www.computerlemonlaw.com/rights.html