Well I did finally get some good news today and some important info that may apply to others who ever need to deal with Philips. My advice is to be the biggest pain in the butt possible. The first two levels of people I talked to could not (or would not?) budge from the company line in any way. So I finally left a heated message for the Level 2 guy telling him to either a) call me back and tell me that I'll have my check within 7-10 business days, or b) forward this message to your supervisor because that's who I'm going to ask for the second you tell me you can't (or won't) speed things up. I left that message at 5:30pm last night (they're supposed to be open until 6:00pm according to their recording) and at 8:00am I was getting a call back from another person, who I think to be on the next level up (Level 3 in my terminology). For her demeanor, it sounds like if I had adopted these tactics, as Synergi suggested, earlier in my dealings I could have got even more money. Then again, they may have only accomodated me in the processing time because I agreed to the settlement...I guess it's one of those things I'll never know for sure.
Originally Posted by Gary Pandher
wow reading this just makes me feel like im not gona get anywhere with them either its been over 2 weeks...2 and a half weeks now and they still havent found a location where they can get my laptop serviced. EVEN after i suggesged they ship it back to Sager and have Sager repair it its taken them 6 days now to get back to me about that..i haven't got a call back yet..and im waiting still..been calling continuously but im not getting anywhere..its a f'ing piss off
VT Nerd your right about phillips man
All I can say is work your way up the chain. I've worked in a call center before (DishNetwork) and I was the first person you'd talk to when you called about a tech support issue. If something needed to be fixed, we charge you $99 to have a tech come to your house. I could never do a thing about that (even though in some cases I felt that they didn't need to pay), but my supervisors sometimes could. Point of the story, the people that you talk to first either can't or won't help you. Get their supervisor and be firm with whoever you talk to. From Philips I got from "it takes 15-20 business days, that's our policy to tell customers" to "checks get cut every Thursday, so return the form to us by this Thursday you get your check early next week, next Thursday you'll get it the week after."
Originally Posted by Chad Little
ummm... is this your first experience with a claim from an insurance company? Sounds rather par for the course to me.... they always make it a pain in the ass to get a claim paid.
Try delaing with one when your house gets destoryed.... it really sucks.
Aside from the little warranties I bought on my car speakers from Best Buy (which I was easily given what I was promised) this is my first experience with an insurance claim (I'm only 21). I'm sorry to hear about your house though, I can only imagine how ridiculous they could be about something like that. As far as par for the course, I guess I can believe that, but I'm still going to assert that Warrantech, through PCT, offers much more customer-friendly terms for its warranties. So while they're all PITAs, some are going to be worse than others and Philips is one of the worst.
Thanks for the advice everyone, but my time on this board is short-lived because I won't be getting another Sager any time before I graduate. Time to go price desktop components and place some orders.