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Do you want a new bios for the Ferrari 4000 ? - Page 2

Poll Results: Do you want a new bios that allows the fan control and recognizes pc3200 RAM ?

 
  • 95% (57)
    Yes, I want
  • 5% (3)
    No, I'm not interested in
60 Total Votes  
post #21 of 37
11/1/05 at 1:23pm
I also had sent an e-mail to Acer from the link posted on the first page of this thread...
Mine was regarding the DDR-400 RAM support, I metioned the forum poll, but did not include a link.

Have not heard a reply as of yet.
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post #22 of 37
11/2/05 at 3:16pm
Hows this been going?

Has anyone that has sent and e-mail to Acer heard back from them with a yes or no in regards to if they would impliment the changes?
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post #23 of 37
11/3/05 at 4:07am
so far no reply ...
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post #24 of 37
11/3/05 at 7:04am
Did you guys mention your serial number? Because when you don't, Acer doesn't give you priority. Also, I didn't mail to the link given above. I live in Belgium and the application was designed for American e-mail addresses only ( .com, ... ; mine is .be ), so I mailed to Belgian support address.

Greetz
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post #25 of 37
11/3/05 at 10:04am
Thread Starter 
Quote:
Originally Posted by Tremor
Did you guys mention your serial number? Because when you don't, Acer doesn't give you priority. Also, I didn't mail to the link given above. I live in Belgium and the application was designed for American e-mail addresses only ( .com, ... ; mine is .be ), so I mailed to Belgian support address.

Greetz
we have to mail the same e-mail address to obtain a result!
You can create a .com mail address with MSN www.msn.com
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post #26 of 37
11/3/05 at 1:03pm
Quote:
Originally Posted by robgeb
we have to mail the same e-mail address to obtain a result!
You can create a .com mail address with MSN www.msn.com
And that's why I'm the only one who has gotten response? I have a hotmail address, but I also have a 3 year warranty extension with accidental damage, so mailing with my registered e-mail and mentioning my serial number gives me higher priority in their system. Also, mails u send go to a machine, mine go straight to an employee at Acer.

If I don't here something within a week I'll send another mail.

I'll keep u guys posted,

Tremor.
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post #27 of 37
11/5/05 at 2:31pm
I emailed them and here is the response I received....

Thank you for contacting Acer America. I apologize for the delay in
responding to your email. Acer does not offer a BIOS update to allow the
system to support faster memory or offer fan control settings. The BIOS is
provided as is; that I know of Acer does not plan to implement a BIOS
update to offer these features. I'm sorry I am unable to assist with this
issue.

Respectfully,
Mary Boggs
Acer America Online Technical Support
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post #28 of 37
11/5/05 at 11:00pm
Quote:
Originally Posted by amd64lover
The BIOS is
provided as is; that I know of Acer does not plan to implement a BIOS
update to offer these features. I'm sorry I am unable to assist with this
issue.

Respectfully,
Mary Boggs
Acer America Online Technical Support[/i]
What crap! Well.. that just plain sucks.
I almost felt a small "hell, im gonna sell it" thought creeping up on me. I cant stand the fan... So loud its embaressing to take it to friends places.
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post #29 of 37
11/6/05 at 11:07am
Quote:
The BIOS is
provided as is; that I know of Acer does not plan to implement a BIOS
update to offer these features. I'm sorry I am unable to assist with this
issue.
I got the same reply
Maybe we should press harder
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post #30 of 37
11/6/05 at 11:39am
Thread Starter 
Quote:
Originally Posted by wicked
I got the same reply
Maybe we should press harder
It's incredible!
However guys...I have an idea....

Is it possible to modify (without Acer help...) a bios file to allow this features ?
Someone that is able to program bios file can help us ?
It's the only solution
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post #31 of 37
11/6/05 at 1:53pm
I got the same reply from the USA support and now I've sent an email to UK support.
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post #32 of 37
11/6/05 at 10:41pm
I too got the same carbon copied reply.

A third party developer that had the experiance would be nice, but I would be worried about reliability, and frying the BIOS.

Maybe BIOS' are not as technical as I'm thinking they are, but with something bad in the BIOS, the whole system could have troubles.
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post #33 of 37
11/9/05 at 3:14pm
Does not look good from this reply...

"Dear T,

Thank you for contacting Acer America. I apologize for the delay in
responding to your email. The BIOS is provided as is; that I know of Acer
does not plan to implement a BIOS update to support faster memory. I'm
sorry I am unable to assist with this issue.

Respectfully,
Karen Cavil
Acer America E-Mail Technical Support"
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post #34 of 37
11/23/05 at 9:04am
I got the same answer to that to. I would guess there is something more complex than a bios re-programme if they are flatly refusing to even take onboard the comments ?
I would think that fan speed \ noise versus heat is something ACER would have already researched in designing the notebook and maybe its just too much of a risk to lower the speeds and retain reliability in the machine ? Same quite possibly could be said about the lack of PC3200 memory support.
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post #35 of 37
11/23/05 at 3:25pm
Has anyone ever heard of this site: eSupport.com???

I'm not in a position to be a guiny pig, but it's interesting, may not be worth it, but still interesting.
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post #36 of 37
11/24/05 at 6:48pm
Thread Starter 
Acer release a new bios!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

3A23, we have to try it!
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post #37 of 37
11/27/05 at 7:17pm
I personaly do not see a change in the new 3A23 Bios expect it changed the picture of the post screen
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