Two months ago, I purchased a Dell Inspiron 700m. Instead of me retyping my entire story, I'll just post it straight from a chat I'm having with a Dell rep.
Should I keep on persisting for a new system? Should I give up? What route should I take?
Thanks, I need major assistance here.
Quote:
| {****** ******* 5:28:37 PM} Let me just tell you a little bit about my experience since purchasing this computer in early August. {****** ******* 5:29:05 PM} I purchase it and you guys are good about giving me next day shipping with regard to the fact that my computer was needed within a week, {****** ******* 5:29:44 PM} within a day, the computer is boxing.. too bad it takes about a week to leave boxing, and 2 hours before I'm scheduled to leave on vacation the next week, it arrives. i got into many quibbles with support, you guys totally let me down then. {****** ******* 5:30:12 PM} and when the computer comes, it's physically damaged and contains the improper amount of RAM (I ordered 1 GB instead of the 512 it came with) {****** ******* 5:31:15 PM} i talk to them once i get to boston (my vacation destination).. dell claims nothing is wrong and won't exchange the system for a new one, but they eventually cave in and give me a new system. {****** ******* 5:31:42 PM} the exchange doesnt show up on order status for two weeks, so I contact you guys again. after about 1 hour explaining the situation and getting nothing done. {****** ******* 5:31:57 PM} they finally admit there is a problem and the exchange finally shows up, a week later, I get it. {****** ******* 5:32:12 PM} the speakers are immediately blown out and the screen was scratched on arrival {****** ******* 5:33:04 PM} the computer doesn't even sense the charger, the computer doesn't boot 3/4 of the time. {****** ******* 5:33:20 PM} the computer doesnt sense my mouse (that works on every other computer) {****** ******* 5:33:26 PM} the computer doesn't sense being unplugged. {****** ******* 5:33:39 PM} the computer freezes coming off of standby {****** ******* 5:33:45 PM} among about 10 other issues. {****** ******* 5:34:18 PM} yeah, but you see, this is a computer I ordered a mere two months ago. to wake up and know that I spent $1300 on a refurbished product is terrible, especially after what has transpired. {****** ******* 5:34:58 PM} i bought the computer new just 2 months ago, how anybody expects me to settle for a refurbished product is beyond me.. if it was a year or more ago, I'd understand, but not 2 months. {****** ******* 5:35:26 PM} if you want, i'll extend my warranty, whatever, I just need a brand new, like-for-like replacement system. |
Thanks, I need major assistance here.
