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XPS M170 Problem - New HD and now White screens and reboots

post #1 of 12
11/5/05 at 7:21pm
Thread Starter 
Hi People, wonder if you might be able to help with my problem. I've just got a new 7k100 drive 100gig (before that my system and it still runs on 60gig harddrive flawlessly) and now when I try to install a few apps I get a white screen and 10 seconds later a reset. Now I've heard about other posts its a faultly GFX card. But theres where I dont agree. My old drive never had this problem! So it must be software drivers etc? Not a faulty GFX card.

Any ideas on what I can do??
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post #2 of 12
11/5/05 at 7:31pm
It's either the power supply or the video card. Replace the power supply first, if that doesn't fix it it is definitely the video card.
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post #3 of 12
11/5/05 at 7:38pm
I got a white screen for the very first time yesterday when I closed an application. Today my system rebooted when I was playing cs:s assault map. I don't know. Thsi is so frustrating.

Which video driver are you using?
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post #4 of 12
11/5/05 at 7:41pm
Thread Starter 
Hmmm but your missing the point here, with the new drive and new install it crashes. Put the old drive and do the exact same thing. Its fine. And if I run in safemode it installs with out reboot! Werid issue is driving me nutts.

Its not the GFX or power supply I think
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post #5 of 12
11/5/05 at 7:44pm
Thread Starter 
Quote:
Originally Posted by tommms
I got a white screen for the very first time yesterday when I closed an application. Today my system rebooted when I was playing cs:s assault map. I don't know. Thsi is so frustrating.

Which video driver are you using?

81.87 with the modded inf. Stock clocks. It hasn't crashed in a game yet.Just when I install 3Dmark05 it crashes everytime. But in safe node it doesn't.
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post #6 of 12
11/5/05 at 8:08pm
Hendricks I think it's a power supply issue. The 7K100 draws more power than your old drive, have Dell send you a new power brick and see if that fixes it.
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post #7 of 12
11/5/05 at 8:11pm
Thread Starter 
Quote:
Originally Posted by Blahman
Hendricks I think it's a power supply issue. The 7K100 draws more power than your old drive, have Dell send you a new power brick and see if that fixes it.

FIXED I installed the driver for the 6800 from Dells site! And have installed all apps that would crash before with 100% no problems!

So its not a power supply or GFX card fault
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post #8 of 12
11/5/05 at 8:12pm
Quote:
Originally Posted by tommms
I got a white screen for the very first time yesterday when I closed an application. Today my system rebooted when I was playing cs:s assault map. I don't know. Thsi is so frustrating.

Which video driver are you using?
Tomms I had the exact same issue, rebooting in cs_assault. That is definitely the video card, call XPS specialized support and insist on a video card replacement. They may ask you to format your computer, run Dell diagnostics, etc. Tell them you have already done all of that to speed things up. It's not a software or driver issue, it's a batch of bad 6800 Go Ultra cards, the only solution is video card replacement.
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post #9 of 12
11/5/05 at 8:13pm
I am also one of those people who thinks the white screen and reboots is caused by software issues and not hardware.

I was using 87.87 when I got a white screen when installing a program and like you sed about 5-7 seconds later it resets, and when I played CS:S Assault map it would also do the same except I do not see a white screen.

I had just uninstalled the 87.87 driver and reinstalled the 78.11 found in support.dell.com

After I reverted back to the dell driver, I am no longer:

1. seeing texture glitches in guild wars
2. getting white screen followed by a reset while running apps.
3. crashing when I am playing CS:S Assault map

If the driver version is not the cause of these issues, then I think the issue is:

1. When you are playing CS:S, or any other game, do not use alt-tab; after you use alt-tab, your system is likely to crash.

2. CS:S Assault map system reboot might be caused by BOTS. I just played in Assault map for about 1 hour with 16 people, and my system didn't reboot.

Let me know what you guys think.
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post #10 of 12
11/5/05 at 8:14pm
Quote:
Originally Posted by Blahman
Tomms I had the exact same issue, rebooting in cs_assault. That is definitely the video card, call XPS specialized support and insist on a video card replacement. They may ask you to format your computer, run Dell diagnostics, etc. Tell them you have already done all of that to speed things up. It's not a software or driver issue, it's a batch of bad 6800 Go Ultra cards, the only solution is video card replacement.
Hey man thanks for the heads up. I will give this old driver a couple of days try, then if it still reboots for some reason, I will do as suggested.

Appreciate your input, thanks.
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post #11 of 12
11/6/05 at 3:21am
You are such a LIAR! You fixed your problem according to this thread -> http://www.notebookforums.com/showthread.php?t=115610

I don't know what your beef is with DELL, but I hope you never log back on here to annoy REAL Dell users...

Quote:
Originally Posted by tommms
I got a white screen for the very first time yesterday when I closed an application. Today my system rebooted when I was playing cs:s assault map. I don't know. Thsi is so frustrating.

Which video driver are you using?
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post #12 of 12
11/6/05 at 6:34am
already discussed and solution provided

http://www.notebookforums.com/showth...random+reboots
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