I wish they'd give out the XPS number with the machine. When I call them I end up speaking with all sorts of random people, server group, mobile devices group, etc, and all indian, and all clueless.
They all try to be helpful, and they all get really stressed when they look me up and see that I am supposed to be getting "XPS Service". I don't care, I just want to talk to someone about my issue (example: getting the rest of the app disks needed for a reinstall). I'm really patient but I'd sure rather just call the xps support directly.
The only time I've actually spoken with xps support was when they called me after 3 weeks to make sure that everything was satisfactory. Very competent, enthusiastic and intelligent person, and I've got respect for that because I think their job must be hell.
I've been very surprised at how good dell is. I got a great machine at a great price (~$2000 with 4 year complete care, minimum ram). No regrets at all buying my box, more than meets my needs (except I need a faster hard drive). I'm pretty happy to have paid more for the xps, its teen-age gamer looks really stand out at meetings.
