Discountlaptops.com vs Pctorque.com Customer Service  

extended warrenties?..i dont know about phillips..4 weeks and counting

1. If you purchase a retail copy of a microsoft product, microsoft supports it not the OEM. If you purchase an OEM copy, the OEM who sold it to you is responsible. As part of the liscenceing for Windows not only is the OEM not responsible from support retail products, but they are supposed to be restricted from it. If you read all the EULAs that MS pops out you would realize that the blame should be on MS... not the OEM for lack of support on their product.

2. If you receive a product with a defect it is the responsibilty of the user to report it immediatly, Sager has a policy to make sure machine that arrive deffective do not cause the user to endure cost:

http://www.pctorque.com/policies.php
3. With multiple issues on the same unit who are still with in the MFGs warranty I have never received an issue to where they would not replace/refund a customer so long as there has not been any sign of physical abuse to the system and is a direct result of failure of components that Sager provided. They do not however have and official Lemon policy.

1. No, Sager does a cross ship. They put a hold on a credit card for you and send you out a 2nd unit w/ a return label for your 1st.

2. See 1.

3. See 1.
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1. After the 1st 10 days it is the customers responsibility to pay for shipping. In the past we have had an option for customers to purchase return shipping coverage, and it is something we have thought about adopting again.

I bought from discountlaptops and their support is top notch. That said based on resellerratings PCtorque is top notch too. I don't think you can go wrong with either of them. I bought from discountlaptops due to the cash discount but PCtorque said they match any other price (I'm betting discountlaptops does too) so really you can just flip a coin and choose then. I haven't noticed any major differences in their policies...

By the way...I should really add that ultimately I opted for discountlaptops due to the 2.5% cash discount and PCtorque advertises 0%...even if there's a price matching policy I'll, nine times out of 10, opt for the one who advertised the cheaper price...

So PCtorque may want to rethink the cash discount policy, I may not be the only one jumping ship due to this clause...

Sager originally outlawed cash discounts based on our lead in agreement that cash discounts we kind of a swap meet style way of doing business for orders this small. When dealing with our distributors we typically can get lower terms for order towering around 15-20,000... Not for 1,100. To stand as an example that we were serious about looking like a legitimate business we dropped our credit prices to match our cash, and this was a good for everyone. Now later on since all the other resellers apparently had such an issue with Sager allowing us to do this they raised everyone’s MAP(minimum Acceptable Price) to include the credit processing fees, this meant that resellers were making more off of cash orders and making MAP off of credit orders. Later on apparently Sager went back to the swap meet because not only did they go back to cash discounts, but they decided that resellers should not advertise them on their site. Instead they decided to have resellers use it as a bargaining tool in order to gain sales. We stuck by our guns as long as we could but it appears Sager’s policies and original expectations on their pricing policies have failed us and them. So it is with regret that we will be listing cash prices on our site again starting tomorrow as we think using cash as "secret bargaining tactic" just sounds dirty. So FYI everyone should expect to see cash pricing on our site tomorrow.

Don't forget PowerNotebooks. In just dealing with presales support, I'd rate PowerNotebooks 10 of 10 and PCTorque 5/10 to 8/10 (depending on who answered the phone).

PowerNotebooks.com gets a 9.99 lifetime rating with a six-month rating of 10.

But I chose PCTorque because I liked their warranty better.

well, I bought direct from Sager and they have treated me fairly well. Their tech support is pretty damn weak though. As most of us here know our way around a pc it has not been a huge issue for me.
On the flip side, I believe PCTorque maintains this fine site and have been responsive to issues wether or not they sold you the machine. Pretty unheard of in this biz. I returned one machine to Sager and ,mostly, no questions asked they let me return it and change models.
As resellers go it sems to me that PCTorque is giving you something for your money. Support that goes above and beyond. I just went to Sagers site and checked support to se if the new bios was listed. The damn 5720 isnt even listed. Like I said, most of know enough to be dangerous, including finding new drivers for our equipment, but without this forum I would still be cursing the ultra-sensitive touchpad every time it screwed my typing.

Full-On Props to Luke and PCTorque

Why not just use www.resellerratings.com? You'll get much better results from there...

Edit: Thanks for the reply Luke, that explains it. Glad you're putting the cash pricing back in, I'm sure it'll help you in the long run . All things being equal, supporters of these forums will probably opt for PCtorque...

I have owned 2 Sagers and originally I had never heard of Sager but when I did a search on laptops with 17 inch screens on C-Net and fouind the Sager NP4780 rated very high. I then research where I could buy a 4780 them and that is how I found this forum. I found Discount Laptops had the best price by a small amount So i bought from them. I recently purchased a 5710 and I noticed Discount Laptops and PCTorque were about the same price but when i configured the ram DL offered 1024 mb with 1 1024 chip and PC Torque offered it with 2 512 mb chips . I also noticed that at Sager they didn't have the option on no operating system and the default was XP home and the price difference between DL, PC Torque and Sager was the price of the XP home option
.

Well one thing is the Discount Laptop forum is different from this one. This forum is for information about all aspects and they allow information about the competition on here. I once posted on Discount Laptops and mentioned PC Torque and they edited the post to say Sager instead of PC Torque. DL is for support of the products they sale.

All I know was Luke was super to deal with over at PCTORQUE. Our conversation was short but sweet. The guy was real cool and easy to deal with. Being that PCT has this forums for all of us, this already makes them the customer service leader automatically...

To the contrast, some of the clowns I spoke to over at AW made me want to reach my hands through the phone and choke them...

For me PCT is so far so good, I can see why people like them so much...

I bought my 5720 through Powernotebooks.com and their support has been uber-premium from the get-go.

I've been called by 2 people from Powernotebooks to resolve ordering and shipping concerns within 6 hours of emailing them. As well they've put me in direct contact with Sager engineers to help resolve my overheating issue (RMA within 16 hours). Both Powernotebooks and Sager have treated me royally during the entire process.

I have nothing against PCTorque, I just found Powernotebooks first after a Dell ordering fiasco and a Costco return. I would say that both powernotebooks and pctorque should look at a more separated navigation system.

Okay people, back to the real discussion of this thread....