The first who confirmed the contents: PowerNotebooks.com
Confirmed by Mr. Donald Stratton of PowerNotebooks.com
The contents with revisions: (thru email)
The ODM is Clevo, the OEM is Sager and then there are the resellers like PowerNotebooks.com (if you are going to use our name, please be kind enough to spell it correctly)
1. Operating system (Microsoft Windows) bought thru powernotebooks.com has a lifetime technical support by powernotebook also and not by Microsoft technical support
2. Operating system (Microsoft Windows) bought thru retail is covered by Microsoft technical support only (except the user should call PowerNotebooks.com 24/7 Customer Service first, and if it is a common issue we will help them.)
3. Sager’s DOA policy states that any failure within 10 days of the original shipping date will be covered by the Sager DOA policy. Under this policy Sager will pay for UPS Ground back to them, and then UPS 2nd Day Air back to the customer after it is repaired or replaced. In the alternative, if the customer wants to allow Sager to take an authorization on their credit card (not charging it, just taking an authorization which captures that amount of credit but doesn’t actually charge the card) they will cross ship a new machine to the customer via UPS 2nd Day Air. Once the defective machine is returned, the authorization on the card goes away. This is all handled by Sager, not the reseller.
4. During the Manufacturer’s One Year Parts and Labor Warranty the customer is responsible for paying shipping and insurance back to Sager, and then Sager pays UPS Ground back to the customer. If the customer wants to upgrade the shipping back to them, Sager will only charge the difference over the UPS Ground rate. During the Philips Magnavox 2 or 3 Year Extended Warranty period Philips Magnavox pays the shipping and insurance both ways, and will send the customer a shipping box if they don’t have one.
5. PowerNotebooks.com will only sell the Philips Magnavox extended warranty because our experience shows that while they are more expensive, they are also more reliable. Notice I didn’t say they were perfect, because occasionally we do have issues with them, but once we escalate them to the appropriate department they always get resolved satisfactorily. In addition, we are comfortable that Philips Magnavox will still be there 3 and 4 years from now.
6. The parts used by Philips is not original from Clevo. They replace it with parts from HP. With laptop computer parts it is rarely important to use “original from Clevo”. Please keep in mind that HP is NOT an ODM, so anyone suggesting that HP made the parts is just wrong. If HP is the supplier of the parts, as long as they are the proper parts, what difference does it make? They could get the parts from the corner news stand if they were the right parts.
Either new, used or reconditioned parts can be used for warranty repair…just read any manufacturer’s warranty, they all say the same thing. While only new parts can be used in a new laptop, warranty repairs can be accomplished in any reasonable fashion that will keep you running for the period of the warranty.
Only motherboards that were originally designed for a particular model will work in that model, so you don’t have to worry about anyone trying to put a Quanta or Asus motherboard in a Clevo laptop.