Bad purchase experience! (4780) - Page 2  

I also noticed the noise in the speakers but I found that it is actually the keys on the keyboard rattling. This to me means that the speakers are pretty decent. A laptop with all these components is bound to have a couple issues. It took me a few days but the 4780 has grown on me and I think I'll keep it. Look around the Dell forums etc no one is perfect. Sager does definitely try to make their customer happy (now if they'd only credit me for the 5680 I sent back which they received on the 8th).

So let me get this right GodChild . . .

- You send 27+ emails and made who knows how many voice calls in a three week period
- Every one of your e-mails was answered very promptly with accurate information
- You cancel an order 20 days after placing it
- The order was canceled promptly, but a mistake was made and your card was accidentally charged
- You got angry and requested that they remove the overcharge, which they promptly did as quickly as they could.
- Your machine has problems, which both Sager and PCTorque are totally committed to correcting

Is this right so far? I tried to be objective. Look, you have to realize this isn't a perfect world. I would not be happy if my computer arrived and it had issues, but I would hope I could realize these things happen. Regarding the customer service, it sounds absolutely fantastic to me. Imagine having purchased from a well known company with lousy customer service and long hold times. How would you feel then? This is EXACTLY why you made the right decision in ordering from PCTorque and Sager.

WOW holy crap same here!

That's what we get for contracting the Mole People to work in the shipping department, I guess.

Did you take it up with your reseller and Sager? At least you didn't order from us and we're not plagued or something.

So now Adam et al. are addressing customer complaints concerning OTHER resellers' computers. Now that is what I call customer service!!!!

Keep up the good work.

Now, let's talk about the Mole People and the plagues you have . . . .

eh i ordered from powernotebooks becouse i didnt want to pay tax and i didnt call or email sager but i will notify them that some are getting damaged.

I was incredulous at the response time for my 5680--ordered sunday night and received it wednesday. Pc torque is on the ball and I thank them for it.

I agree with Hammer on this one.......

"I am sorry GodChild is not happy with his computer. But, to be honest, Adam's responsiveness and obvious attempts to satisfy even difficult customers is exactly why I will be ordering my new 4780 from PCTorque tomorrow. Hope GodChild gets what will make him happy."

I will order again when I return from vacation. My 4780 had problems. I SUSPECT it had a short or something because for no reason after running a while it would shut down and NOT restart for many many minutes till it coooled down.

The speakers (for a laptop) I thought sounded pretty good. And no I don't have a tin ear either. I thought it was a great laptop. However I recieved immediate and excellent response both from Tom at PC Torque and Sager. The Sager fellers were a bit hard for me to understand but they sent the UPS feller out 2 days after my call to pick it up. They were going to ship me another immediatly even thought they had not recieved mine yet to replace it but I was going on vacation and won't be returning till the 3rd of January.

Based on my own experiance with PCTORque and Sager...........
I will NO DOUBT be ordering my new one from them when I return.
They did everything they were supposed to do and stood behind the product.

It REALLY SUCKS that mine malfunctioned but Jeeeeeeeesch guys.......
sh*t happens. Machines break. Sager and PC offered to make it good. What the heck else could a person ask for?

I'll add this........I informed Tom that I had opened the $25 dollar software pack ( did not open Nero or any of the sealed ones cause I could not install it due to the d*amned shutdowns ) and Tom ( from PCT) told me to just keep the software and send the laptop back.

Now I am the type of feller that does not like to be beholdin' to folks ( us 'old farts are that way, raised in a different era and all ) and offered to pay the $25. I have asked them to credit my account till I return. If they credit the full amount, I'll still send 'em the $25 because its the honorable thing to do.

They are in my opinion a credible honest company, and I will do business with them again.

Just remember, you could stand on a street corner and give out $100 bills all day long for Christmas and I guarantee you someone would b*tch 'cause they only got a 'hunnert bux..........

Merry Christmas everyone!

Ray in Covington, Georgia.
Running PC anywhere on a Compaq Laptop.

GodChild,

Look at your Credit Card's agreement and you will find how to dispute a charge. This normally will cause the interest (if any) and any other fees that are the result of the disputed item to be refunded to you. Things (S***) happens in the real world dispite the best of intentions. Your Credit Card company should also be able to "Up" your credit limit on a temporary basis to "offset" the dispute, if you talk nicely with them - If on the otherhand you are a real A**, they may decide to lower your limits instead. There is a system that will help people in your situation - Use it and you may be quite suprised.

Not meaning to slam you - but; (No - I'll just let it go so that I don't go to your level).

If you are really disatisfied, return the item and look elsewhere for a replacement - suggest that you go to a local retailer so that you can share your cheer and positive attitude.

don't know why you flame him
i would be just as upset.
if i paid twice for a 2000 dollar laptop i would be pissed. i would probably write 27 emails.
why the number of emails he wrote is any of our business i don't know...

Thats a good thing if you ask me. We dont shut down nuclear reactors like BAM! When I monitored the shutdown procedure I took 32 hours on the shift to get it down to a manageable temperature before we shut down all system power.

Taking something up to 70 deg C and then turning off the fans is not a good idea...better to let it cool down and then turn it off once the fans turn off.

The same holds true for cars and automobiles in general - wait till you hear the fan tick off and then turn the key to the off position...till then leave the engine running...

You will hear a drop in the rpm when the fans turn off - now its safe to shutdown your car without risking thermal stress to the couplings, shafts etc. that results from sudden cooling.

if they only said that in car manuals!

God Child - it is also the responsibility of the customer to be decisive and do some research into what they are planning to spend a lot of money on. Obviously you have not done so and cancelling orders and making a couple dozen emails is not going to get you anywhere.

PC Torque has no responsibility towards you. They are resellers and thats it - you buy from them and then you deal with Sager. Simple...Anything they do afterwards is just out of the desire to help as much as they can. They are not required to SUPPORT your case and I wouldnt blame them if they didnt. Take your fight to Sager from where your system shipped. PC TOrque has no control over Sager and what they ship out to you.

Adam is not afraid of the truth...has never been...you basicaly lied in your first email when you "forgot" to mention that you cancelled an order - so quick you were to say that they charged your card twice without mentioning the details and your part in the fallacy.

besides - you didnt have a problem with the ORDER PROCESS - the order went through smoother than it should have considering your cancellation etc. You have a problem with Sager and this is not PCT territory.

Yeah my first Ol Lady was like that..

She'd get all fired up and beatin' her gums and I noticed after about half hour or so the veins on her neck started to pop out and her eyes would kinda glaze over. I saw her lips moving but my brain had shut down my internal self protecting ear muscles. I noticed that she too took about 32 hours to cool down. Once about 25 years ago she really overheated and I sent her away to stay cool. And I left the key off on that one....And for me that was KEWL!

J/K

Holy Cow...

And I thought I needed to visit the shrink...

I never said anything about being annoyed, I said you sent 27+ emails just about the order and order status before you even got it all of which we addressed. My point was we took care of whatever you needed yet you're going off that you're getting screwed when this is not the case. Yes, you had some problems with the laptop you're telling us and Sager should be able to take care of it.

litehedded, you need to read the post again, the emails were before the receipt of the unit.

I'm not here to argue it, just to say we're confident Sager will take care of it once you've given them time to do so. No, I'm not going to answer anyone's raging emails probing me why some unappropriate replies were deleted. The forums are for level headed people to discuss and learn, not flame.

The $42.20 we made off your laptop that mostly goes to support the forums you're now flaming on I will gladly refund.

This thread is over.