I don't know, I didn't use Mark at all, I just called up the dell parts number that was provided on the dell forums and talked to some Indian Lady who I swear was in India. I know the techinical support is in India, but I didn't know the sales was there too. Anyways we had a talk about me returning my previous video card and ordering the 7800. The best part of everything is that I got both cards within exactly 24 hours after hanging up (Better then going to Best Buy) And I was able to return the 6800 after 5-6 days of usage playing BF2 and FEAR. And they paid for the shipping return, and came to my door yesturday to pick it up. I mean yeah I know I'm spending nearly 400 dollars, but this is some great service USPS can't match this at all. 2 cards within 7 days at my door. And keep in mind I got my 7800 today, after calling about it yesturday around this time noon. I feel like I'm ordering Organs or something as these video cards come to my doorstep within 12 hours of ordering, and somehow all you other guys have said you got delayed on your cards. I actually feel bad now in a way that I lied to get the 7800 to begin with, I said that I ordered a XPS off of Ebay that had broken parts and needed replacment, and well they were glad to help me and waive shipping on eveyrthing. Now to work on that sales tax, lol.