Hello everyone, I'm looking for some advice here...
I have sent my aw back twice now (I first called aw and reported the problems over 6 months ago, I then sent the computer back, and due to delays with katrina, it took 2 weeks to get there, and then it took aw 7 weeks to repair it, and a week to ship it back (well actually only 5 bizdays)...
Received computer, still didn't work, called aw, returned it to depot, reporting same problems as before....
Two weeks later receive my computer back again, same probems still present. matter of fact now the keyboard pops up randomly.
Some of the probmes I was having include:
- Consistant and constant interruptions in wifi connectivity on a completely cisco based network which supports both a and g. Have also tested at kinko's and such in an attempt to ensure that it wasn't the cisco network, which of course produced the same results, lack of constant connectivity.
By this i mean it is impossible to download a file, listen to internet streams, or even surf the web for more then a few minutes at a time, then the signal just drops and then the laptop says no networks found.
- Keyboard has a bad space bar, has had bad space bar for 6 months, reported it the first and second time i sent it in, how hard is it to verify that a spacebar has been fixed?
- Old Bios? Why would aw load an older bios when they reloaded my computer than it came with?
- Lose optical drive...When i first sent the computer in, the drive was completely lose, causing the computer to reset whenever it was touched. When it came back from aw, a screw had been inserted, but not tightened fully, so the drive was still lose, didn't function correctly, and caused the computer to reset at times.
- Bad Battery? I get under two hours of battery life and that's plugged into my 10/100 network and surfing the internet.
- Hot as hell...This laptop gets way to hot, the stickers on the bottom of it are melted...
Now let's talk about the worst part...every other laptop i purchase (for the ISP) are Toshibas, I went out on a limb here thinking alienware made a superior computer), what I have found is that I screwed myself by not going with Toshiba as alienware's support is a joke.
I hvae speant over five and a half hours on the phone with them...that's right...jsut under six hour of my time tryin to get this this issue resolved.
I still have the issues, and just got hung up on from someone with alienware after talking to them and being on hold for 1:15 because i had to run down 2 stories to the tech dept to find someone with a screwdriver small enough to remove the screws on the back of the machine so that I (yeah that's right, so that I) could start taking the thing apart to figure out what's wrong with it (it's been sent to the depot twice, and now they are going to try to tell ME how to diagnose the problems?)
Either way i'm not quite sure what I should do here...Overall i'm not too happy with the short battery life, the inability to turn off the eyes (very unprofessional for those of us who aren't gamers) I'm not saying that they messed up the style, but they did mess up by not allowing the eyes to be easily turned off. Style is one thing, obtrusive lights are another, i'm sure i'm not the only one who has tried to give ppt presentations with the sentia and a projector only to have everyone greatly distracted by the glow of the eyes.
-The USB ports are in horrible places.
-Their should be a bigger or larger batter option, or a batter that could be put in place of the optical drive.
-Why isn't bluetooth intgrated? That's absolutely ridicilous.
-The two plastic covers on either side of the screen mounts are very flimsy and often come lose.
- The balance is way off, the laptop always wants to fall backwards.
I should mention that I love the screen, the integration of that seperate linux based partition, the power save button next to the power button. It also has a great appearance, and has prompted many questions.
Truth be told, I reccommended alienware to quite a few people during the first few months I owned this sentia, but after getting used to it, and using it more often, i have found many peavs with it (if you will)
So now what should I do?
Call my CC Company and get a refund?
Ask Alienware for a refund?
Allow them to come out and do this onsite thing that they are talking about? And waste yet more time waiting for them, and even then, who says they will get it right the third time when they didn't the first two...
What does everyone/anyone think?
Thank you in advance and sorry for the long post, but i wanted to be thourough. I don't know what to do here, i NEED a laptop at work, but just can't seem to get this one to be reliable.
I have sent my aw back twice now (I first called aw and reported the problems over 6 months ago, I then sent the computer back, and due to delays with katrina, it took 2 weeks to get there, and then it took aw 7 weeks to repair it, and a week to ship it back (well actually only 5 bizdays)...
Received computer, still didn't work, called aw, returned it to depot, reporting same problems as before....
Two weeks later receive my computer back again, same probems still present. matter of fact now the keyboard pops up randomly.
Some of the probmes I was having include:
- Consistant and constant interruptions in wifi connectivity on a completely cisco based network which supports both a and g. Have also tested at kinko's and such in an attempt to ensure that it wasn't the cisco network, which of course produced the same results, lack of constant connectivity.
By this i mean it is impossible to download a file, listen to internet streams, or even surf the web for more then a few minutes at a time, then the signal just drops and then the laptop says no networks found.
- Keyboard has a bad space bar, has had bad space bar for 6 months, reported it the first and second time i sent it in, how hard is it to verify that a spacebar has been fixed?
- Old Bios? Why would aw load an older bios when they reloaded my computer than it came with?
- Lose optical drive...When i first sent the computer in, the drive was completely lose, causing the computer to reset whenever it was touched. When it came back from aw, a screw had been inserted, but not tightened fully, so the drive was still lose, didn't function correctly, and caused the computer to reset at times.
- Bad Battery? I get under two hours of battery life and that's plugged into my 10/100 network and surfing the internet.
- Hot as hell...This laptop gets way to hot, the stickers on the bottom of it are melted...
Now let's talk about the worst part...every other laptop i purchase (for the ISP) are Toshibas, I went out on a limb here thinking alienware made a superior computer), what I have found is that I screwed myself by not going with Toshiba as alienware's support is a joke.
I hvae speant over five and a half hours on the phone with them...that's right...jsut under six hour of my time tryin to get this this issue resolved.
I still have the issues, and just got hung up on from someone with alienware after talking to them and being on hold for 1:15 because i had to run down 2 stories to the tech dept to find someone with a screwdriver small enough to remove the screws on the back of the machine so that I (yeah that's right, so that I) could start taking the thing apart to figure out what's wrong with it (it's been sent to the depot twice, and now they are going to try to tell ME how to diagnose the problems?)
Either way i'm not quite sure what I should do here...Overall i'm not too happy with the short battery life, the inability to turn off the eyes (very unprofessional for those of us who aren't gamers) I'm not saying that they messed up the style, but they did mess up by not allowing the eyes to be easily turned off. Style is one thing, obtrusive lights are another, i'm sure i'm not the only one who has tried to give ppt presentations with the sentia and a projector only to have everyone greatly distracted by the glow of the eyes.
-The USB ports are in horrible places.
-Their should be a bigger or larger batter option, or a batter that could be put in place of the optical drive.
-Why isn't bluetooth intgrated? That's absolutely ridicilous.
-The two plastic covers on either side of the screen mounts are very flimsy and often come lose.
- The balance is way off, the laptop always wants to fall backwards.
I should mention that I love the screen, the integration of that seperate linux based partition, the power save button next to the power button. It also has a great appearance, and has prompted many questions.
Truth be told, I reccommended alienware to quite a few people during the first few months I owned this sentia, but after getting used to it, and using it more often, i have found many peavs with it (if you will)
So now what should I do?
Call my CC Company and get a refund?
Ask Alienware for a refund?
Allow them to come out and do this onsite thing that they are talking about? And waste yet more time waiting for them, and even then, who says they will get it right the third time when they didn't the first two...
What does everyone/anyone think?
Thank you in advance and sorry for the long post, but i wanted to be thourough. I don't know what to do here, i NEED a laptop at work, but just can't seem to get this one to be reliable.
