First of all, I'm not without complaints. However, it's all what you are willing to tolerate. I found Dell's 9300 to run much cooler. In fact, the bottom of the 9300 was cool to the touch. The dv4000 (with the x700, which i have) runs pretty warm. It also has horrible battery life. I ordered it the second the x700 was offered. They provided a free second 6-cell battery, which is great. Anyway, I didn't get this for portability. I bought it as a desktop replacement. I sit on the couch and can VPN into work and do VS.NET development. The screen is clear and bright. The 1280x768 resolution is perfect for this size screen.
Not sure about their return policy. One other warning - do not order the extra ac adapter that they offer when you are ordering it on hpshopping.com. They are still selling an incompatible adapter. The story is too long, but I had a nightmare of a time getting a compatible adapter (they sent me 7 incompatible adapters).