Ok.. as some of you know, I recently traded my desktop for a laptop.. The laptop I got was an HP ZD7000.. its a great lappy.. One thing I was told before the trade is that the LCD needed a "warm up" time.. usually about 5 minutes.. that was fine with me, figured the LCD inverter was going bad.. I lived with the problem for a few days, and then yesterday the screen just stopped comming on.. I had the latest drivers..
Here I contact HP Online tech support for the FIRST time.. after having this dumbass tell me like 6 times to get the newest drivers.. i asked him this.. the drivers on HP's website were from January 2004.. its almost January 2006.. should I get newer drivers from Nvidias website.. he said I could, but HP's drivers would be perfect.. I asked him how could they be perfect, Nvidia made the damn card.. and then he says "Its not that they wouldnt be perfect".. and then trailed off.. this guy was definantly not american, he did not understand my questions all that well, and had absolutely no answers for me.. after having to translate his garbled broken english for 20 minutes.. i just said "BRAIN NOT SMART NO MORE!" and left the chat sessions
So, about 12 hours later, the screen still isnt comming on, so I contact HP online tech support again.. This time I get a girl who types pretty good english, sufficent enough to not need translation.. after explaining the situation to her, she tells me to put the laptop in the original box, and they will arange for FEDEX to pick it up.. I told her I didnt have the original box and she told me I could buy one from Bestbuy or Radioshack for like 15-20$.. i said fine.. well, I called bestbuy today, got transferred to Geeksquad where they take care of stuff like this, and they tell me they can send the laptop out for me, I cant just buy a box, but im gonna need the receipt.. original or copy.. i told him I didnt have either, and he pretty much told me im outta luck.. long story short.. the bxtch lied to me.. I cant buy the box from them
So, i got back online to talk to HP AGAIN for the third fxckin time.. this time, the guy tells me that once I get my email from HP telling me when FEDEX will be here to pick it up, I just tell them to bring the box and I buy it from them for 15-20$...
This whole run around thing is pissing me off, no one seems to know what the hell is going on there.. I HATE places like this..
-Evil Juggalo
Here I contact HP Online tech support for the FIRST time.. after having this dumbass tell me like 6 times to get the newest drivers.. i asked him this.. the drivers on HP's website were from January 2004.. its almost January 2006.. should I get newer drivers from Nvidias website.. he said I could, but HP's drivers would be perfect.. I asked him how could they be perfect, Nvidia made the damn card.. and then he says "Its not that they wouldnt be perfect".. and then trailed off.. this guy was definantly not american, he did not understand my questions all that well, and had absolutely no answers for me.. after having to translate his garbled broken english for 20 minutes.. i just said "BRAIN NOT SMART NO MORE!" and left the chat sessions
So, about 12 hours later, the screen still isnt comming on, so I contact HP online tech support again.. This time I get a girl who types pretty good english, sufficent enough to not need translation.. after explaining the situation to her, she tells me to put the laptop in the original box, and they will arange for FEDEX to pick it up.. I told her I didnt have the original box and she told me I could buy one from Bestbuy or Radioshack for like 15-20$.. i said fine.. well, I called bestbuy today, got transferred to Geeksquad where they take care of stuff like this, and they tell me they can send the laptop out for me, I cant just buy a box, but im gonna need the receipt.. original or copy.. i told him I didnt have either, and he pretty much told me im outta luck.. long story short.. the bxtch lied to me.. I cant buy the box from them
So, i got back online to talk to HP AGAIN for the third fxckin time.. this time, the guy tells me that once I get my email from HP telling me when FEDEX will be here to pick it up, I just tell them to bring the box and I buy it from them for 15-20$...
This whole run around thing is pissing me off, no one seems to know what the hell is going on there.. I HATE places like this..
-Evil Juggalo
My problem was their Lightscibe external DVD burner (dvd640e) & I even bought it from hpshopping.com for $20 more than regular retail electronics stores! I email them regarding my problem but they replied without really answering my questions!!! The answer was rather basic & I tried again a week later & guess what!!! I receive the exact same response (seems like a cut & paste email reply!!!). It makes me think that their email support is basically automated!!! So I guess to really confirm that you'll get a FEDEX shipping confirmation, I would suggest you call them & "bug" the h*** out of their phone support center!!!! Anyway, good luck!!! 
