HP is pissing me off (*Now with a happy Ending*) - Page 4

Holy ****ing shit dude. I'm so ****ing sorry HP is being like this. I don't even know what to say man. I'm going to call them tonight and yell at them myself. I talked to them like 3 times when I sent it to you and they always assured me that it was not under my name anymore.

Alright, I called them and yelled at them. I actually got to a guy that spoke english, and he promised me - and I made him check it twice - that niether my name or address is anywhere in thier system and that ONLY your name and address are attached to the serial number. I also asked him for a direct number so you could have a better chance of not getting transfered to india or whereever the **** they've outsourced most of their customer support. 1-800-474-6836 (EDIT: That ****er gave me the same 1800HPINVENT number. they're all shit. nevermind). hope this helps stuff out.

no, they didn't say anything bout that to me/

i feel your pain man, although it wasn't a lappy i had a similar experience with bad C/S, so i know the frustration your going through i hope you misery ends soon maybe you'll be lucky and they will give you one of the new released lappys. ill keep my fingers crossed for ya.

Problems with the Zd7k

Evil Juggalo,
I feel your pain. I went and created an account here because I felt I needed to provide what help I can since I, and a whole LOT of other people, happen to be in the same situation you are in. I’ve got an NX9500 with the same problem.

The problem you are experiencing, where the screen goes black and usually won’t come back on, is actually Really common. When HP designed the ZD7k series laptop and the NX9500 notebook, they did not provide nearly enough cooling for the Nvidia 5700 Go chipset and as a result, the chipset almost invariably dies within the first year of the laptop's life. Essentially, this is a design flaw.

So far, everyone who has had the motherboard replaced with the same 5700 based board has had the problem come back within a few weeks to a few months time. About two weeks ago HP finally admitted that the laptop was defective. Unfortunately, being the cheap company that they are, they sent out an internal memo to all their reps to try and get the customer agreement to downgrade the video chipset to the 5600 instead. For any gamer this is an unacceptable fix. However, I understand that the people who have been downgraded are no longer having problems so if gaming performance is not important to you then your returned laptop should be fine.

Anyway, the motherboards for the ZD7k and NX9500 are backordered by almost two months because of this problem. HP simply cannot have them manufactured fast enough to meet demand.

Check out http://www.zd7000forums.com/ for info on this. About half the messages posted there mention this problem so there is no shortage on documentation.

Lockergnome has a copy of the internal HP memo. There are some usefull internal phone numbers in it: : http://help.lockergnome.com/index.ph...5&#entry330235

There is presently a class action lawsuit brewing against HP for this very issue: http://www.classcounsel.com/news/hp.html

If HP doesn’t resolve this issue, you might mention this class action lawsuit to help get the ball rolling. Good luck!

Go for it! And good luck

You are not the first to be misled by HP Customer Support. Back in 2003 when I still had an HP n5295 laptop (warranty had expired) I called them up inquiring about some video board problems. The first statement the CS rep replied with was "Since your warranty period has expired there will be a $30 per hour technician charge. Do you accept?" How cruelly insensitive is that? A loyal customer calls in about problems with his laptop with important documents on it and they try to extract more money from him? There should be laws against the corporations manipulating after-sales support clauses to their own advantage.

"Dear HP Marketing,

Just thought you might want to know about the problem I have been having with your lame hardware and non-existent customer support. It's really too long to detail here, but I've been keeping a running diary of it on notebookforums.com, which has over 65000 registered members. So far my thread has been viewed over 3700 times. What is it they say about word of mouth again? You guys are spending a lot of money telling me that you like to "invent" stuff. How about inventing a decent customer support organization?

Have a nice day,

Unhappy HP customer"

Tell them you live in Texas and you want them to give Compaq back so you can get real support.

After reading this thread, i don't really want to buy HP dv 5000t. Hope things work out for you Evil Juggalo