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Problems installing bluetooth drivers...

post #1 of 17
11/21/05 at 4:49am
Thread Starter 
I have a 9300 and got the bluetooth card a few days ago from dell spare parts. i haven't been able to install the drivers. i've tried R92909, i extract it, setup runs, it asks me to turn bluetooth on (it usually already is on), and it stays at 56% and never makes any progress pass that (have given it 40 mins).

i also tried R112482 and the setup runs, it asks me to turn bluetooth on, i do, 2 minutes later, it tells me to turn it on again, etc etc, and keeps repeating that.

i have verified that the machine recognizes the bluetooth by checking the BIOS and it says bluetooth is installed, and the light lights up like it's suppose to.

i did have a belkin usb bluetooth adapter before this but uninstalled it as well as all the belkin bluetooth software that went along with it. any ideas?
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post #2 of 17
11/21/05 at 8:57pm
Thread Starter 
update

i spent 2 hours on the phone with dell today and still did not get the issue resolved. i updated my BIOS from A02 to A05 and still no luck with both driver revisions. they told me that because i had bluetooth installed before, i need to reformat....i dont think this is the case because a friend of mine is having the same problem on his i9300 and he hasn't had bluetooth installed ever. and because he's having the same problem as me i dont beleive it could be the card...
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post #3 of 17
11/21/05 at 10:26pm
I ran into the same BlueTooth problem. I am pretty sure I have done a DELL BlueTooth driver upgrade in the past with a probelm . But on the last one I tried it hung up. Luckily I had a recent drive image I could restore from. I thought I read on a prior post that it sounded like the installation was conflicting with Microsoft's BlueTooth driver. Let us know if you get it working.
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post #4 of 17
11/21/05 at 11:57pm
This article discusses how to remove Bluetooth wireless device support from Microsoft Windows XP Service Pack 2 (SP2).

You could also check with Belkin for any further needs to remove their Stack.

The hangup and inability to see a working BT Radio is a symptom of MS or another Stack/Driver
in control of your BT Device.
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post #5 of 17
11/23/05 at 5:43am
Thread Starter 
tried that, still didnt work.
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post #6 of 17
11/25/05 at 12:07am
Thread Starter 
any ideas?
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post #7 of 17
11/25/05 at 2:12am
Since this is a New Install of your Bluetooth Device, one could suspect a faulty device.
The fact that it shows in BIOS would indicate that your installation was correct.

Your symptom of the driver not 'seeing' a Bluetooth would be the same for a faulty card
as a card under the influence of a remaining registry
or other software entry from a previous Bluetooth Driver.

The latest Dell Stack/Driver also included a firmware flash, which if went badly,
would also result in that same symptom.

What is shown in Device Manager, look under Bluetooth as well as USB Hub.
Should be listed in both locations.

Your Dell supplied Driver will be "unsigned"
but does it install from the location of your Dell Drivers?

If not, "UpDate Driver, let me choose, have disk"
and browse it to the location that the Driver had
installed to.
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post #8 of 17
11/25/05 at 3:48am
Thread Starter 
in my device manager, i see a dell U2 CSR entry under the USB devices which is the card. i know this because it dissapears and appears when i turn it off/on. i've tried to update the driver, but it wont find it in the extracted driver folder. and even if it did, i dont think it will proplery install the bluetooth stack i still need...

i dont beleive it's the the cards because i'm not having trouble during the flashing process of the card. the problem arises when it tries to install the bluetooth stack software. here is where i think it may be due to the previous installation of my belkin bluetooth card and it interefering with the new install. dell tells me this but i'm not sure if its' true because i know other people having the same problems/symptons without ever having another bluetooth device.
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post #9 of 17
11/25/05 at 1:58pm
I think you need to note where it installs to, when you run the install from extracted folder.

Your problem may well be related to something left over from the Belkin, but the MS Stack interference could happen to any system with sp2 installed.

This problem had happened to me, following a BIOS Flash. My guess was that it was due to a Broadcom update that caused the system to open with Bluetooth Radio on, with no driver, so default there is for MS Stack to install. Install of Dell Stack hung at Fn/F2, (would turn BT on/off but Dell Driver could not 'see' it) until I went to Device Manager and UpDated Driver by browsing to location that Dell Driver had Installed to.

Your Device manager should show one "Dell TrueMobile Bluetooth Module" under Bluetooth Devices.

With MS Stack there were three under BT Device.

The USB Root Hub (first of four on mine) is power TO the BT Device, never-ever turn mine off and uncheck Power Management "turn off to save battery" it did that to me once and it took two days to get it to turn back on.
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post #10 of 17
11/25/05 at 4:07pm
Thread Starter 
i have no bluetooth devices category in my device manager.
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post #11 of 17
11/25/05 at 4:40pm
Open Control Panel; System, Advanced, Enviromental Variables button, System Variables, New and Add this line:

DEVMGR_SHOW_NONPRESENT_DEVICES=1

Then in Device Manager; view and select "Show hidden devices" and see if that brings up a Bluetooth Devices under your list.

Also, a right-click on 'your computer' icon at the top of your Device Manager list will give an option to "Scan for hardware changes".

There had been a mention in this forum (from someone wanting to change from Toshiba Stack to MS Stack) about needing to make a change in Registry to allow it to happen. This would indicate that it is possible for a registry entry to prevent the install of your Bluetooth Stack.

I have no knowledge of Registry beyond need to save a backup before touching it and that a wrong change can end in Windows not loading.
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post #12 of 17
11/25/05 at 5:02pm
Here is what I had seen on Registry change:
Quote:
Originally Posted by lieutenantdaily
I had the same problem... Its the toshiba bluetooth stack that came with the 9300, not your card or keyboard/mouse...

You have to uninstall the toshiba drivers and use microsoft's drivers. You will loose some features, mainly bluetooth headset support... :-/ But, your mouse and keyboard will work perfectly

These are simple instructions for uninstalling the toshiba drivers, and installing the microsoft ones:

1. Go to "Add/Remove Programs" and uninstall the Toshiba Bluetooth Stack
2. Restart
3. Ignore the new hardware found prompt (Hit cancel)
4. Go to "C:\Windows\inf" (It is a hidden directory) and rename bth.bak to bth.inf
5. Restart again... It should automatically load your hardware.
6. Go to the registry (Start -> Run: "regedit") and go to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\don't load" and remove "bthprops.cpl" from the list.
7. Restart again... It should all work!

I hope this helps!
Lt.Daily
HERE is the whole thread that above quote was taken from.
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post #13 of 17
11/25/05 at 8:53pm
Thread Starter 
i no longer have a file bth.bak because i've already changed it to bth.inf. and i can't find the control panel folder in registry.
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post #14 of 17
11/26/05 at 12:30am
Quote:
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\don't load" and remove "bthprops.cpl" from the list.
I show just two listings there;

[Name] (Default) [Type] REG_SZ [Data] (value not set)

[Name] speech.cpl [Type] REG_SZ [Data]

If there had ever been a "bthprops.cpl" there, I never removed it.

Also on the ...software list is a Widcomm Folder.

You should have a Toshiba for that (my TM300 uses Widcomm from Dell).

Looking at:

HKEY_LOCAL_MACHINE\SOFTWARE\CurrentControlSet\Hardware Profiles\...

All the settings but ...\Current\Software\Fonts are set to;

[Name] (Default) [Type] REG_SZ [Data] (value not set)

As are almost all settings in my Registry.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Also noticed that you did the fix below backwards
Quote:
no longer have a file bth.bak because i've already changed it to bth.inf.
"...to successfully install the third-party driver for your Bluetooth adapter, ...
Method 1: Rename the Bth.inf file
Rename the %WINDIR%\inf\Bth.inf file to Bth.bak before you install
or reinstall the third-party device or stack.
When you rename the file, you prevent Windows Plug and Play PNP from using
that INF file to install the Bluetooth driver that is included with Windows XP SP2.
To rename the file, follow these steps:
1.Click Start, click Run, type %windir%\inf in the Open box, and then click OK.
2.Right-click Bth.inf, and then click Rename.
3.Rename Bth.inf to Bth.bak, and then press ENTER.
4.Install the third-party Bluetooth driver. ..."

above quote is from this Microsoft KB linked here
edit:- The MS instruction KB that I had followed (link on post #4) had me rename BTH.INF to BTH.INF.OLD etc..

Likely it is something inside an .inf blocking your install,
Look for a possible Toshiba or Belkin related .inf (or.bak) file.

the lack of a "Control Panel Folder" in your Registry is not a good sign.

Be sure and do a full data backup before fooling with your registry.
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post #15 of 17
11/26/05 at 1:11am
Thread Starter 
ok i managed to find the control panel folder, turned out i was looking under CURRENT USER instead of LOCAL MACHINE. and no there isnt' a bthprops.cpl there either.

and yea i mistyped earlier, there is no bth.inf because i already changed to it to bth.bak. but that was actually awhile ago before installing the belkin stack and since then have renamed BTH.INF TO BTH.INF.OLD and BTH.PNF to BTH.PNF.OLD.

i located about 10 toshiba inf/bak files and deleted them. however i can't seem to find any belkin ones..

would it be a bad idea to delete all the bth....inf/baks?
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post #16 of 17
11/26/05 at 2:18am
I think .BAK is for "Backup" would be safer to just rename the bth*.inf's to bth*.inf.old
and do the same with bth*.pnf to bth*.pnf.old.

That way they won't load and will be easier to undo, should you need to.
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post #17 of 17
11/28/05 at 2:19pm
Thread Starter 
well i think ima must have to reformat at the end of the semester.
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