NotebookForums.com › Forums › Notebook Manufacturers › Alienware Notebook Forums › Alienware Area-51 and Aurora Notebooks › Alienware website - delivery times removed
New Posts  All Forums:Forum Nav:

Alienware website - delivery times removed

post #1 of 33
12/17/03 at 3:21am
Thread Starter 
Just checked the Alienware website - the dlivery times for pc's have been removed. For those of us that ordered during the delivery times that were posted on the website and Alienware did not honor the times, here is to you Alienware
Reply
Reply
post #2 of 33
12/17/03 at 7:43am
Quote:
Originally Posted by gpn
Just checked the Alienware website - the dlivery times for pc's have been removed. For those of us that ordered during the delivery times that were posted on the website and Alienware did not honor the times, here is to you Alienware
actually it´s almost always so that if you order something just a month before christman it will get delayed no matter what. and that is not something we should blame alienware for, blame all the spoiled children that actually gets an alienware for christmas=)
Reply
Reply
post #3 of 33
12/17/03 at 7:47am
Thread Starter 
If a company puts it in writing like Alienware did on their website they should stand behind it. There were no conditions added to their wording. If you are not going to stand behind it, don't put it in writing. Once again, a fact that Alienware is not customer oriented.
Reply
Reply
post #4 of 33
12/17/03 at 7:53am
Quote:
Originally Posted by gpn
If a company puts it in writing like Alienware did on their website they should stand behind it. There were no conditions added to their wording. If you are not going to stand behind it, don't put it in writing. Once again, a fact that Alienware is not customer oriented.
then take your time and read the disclaimer:
"Prices, configurations, and availability may change without notice."

so when a company becomes swarmed with orders, so many that they are not able to ship them all in time, they automatically becomes not consumer oriented?
that is very wrong i think. as i earlier said: blame all the other customers for ordering at the same time as you, because ultimately it´s they who made your alienware ship later.
Reply
Reply
post #5 of 33
12/17/03 at 10:26am
Yeah I noticed that they removed the shipping dates last night. How convenient for them.

I placed my order on November 29th under the "shipping desktops within 7 buisness days" (payment received on December 3rd). Friday the 12th was day 7. Here on buisness day 10 they haven't even begun to build it.

Should I call them today and seek some kind of compensation?
Cause it's beginning to look like I should be expecting something else from Santa this Christmas.
LL
Reply
Reply
post #6 of 33
12/17/03 at 4:42pm
maybe AW should just give it to you for free for all your pain and suffering.
Reply
Reply
post #7 of 33
12/17/03 at 5:19pm
it is a bunch of b.s.....I don't care how many orders they got....if they felt like too many orders came in, they should have taken that sign down and shipped the previous orders within those "7 business days". mine has been 10 and its on phase 8. I was expecting to have my computer here today but I guess I have to wait phase 9,10,11,etc. I was expecting a christmas gift..not a new years gift.

I don't understand how it takes more than 10 business days to put a computer together...some of those phases are crap. "check cables and cd's" "waiting for configuration"
Reply
Reply
post #8 of 33
12/17/03 at 5:38pm
coolbreeze - what phase has your order been on?
Reply
Reply
post #9 of 33
12/17/03 at 7:08pm
True true..i agree, most of their phases are crap. They make absolutley no sence, and how the professional puts the comp together...its a freakin assembly line. I dont understand it, and why they cant to this is beyond me...
Reply
Reply
post #10 of 33
12/17/03 at 9:00pm
yea...I got some good news today though..computer will be built and shipped by around tuesday/wednesday. so maybe ill get it around the 29th..when it should be at my door tomorrow =/
Reply
Reply
post #11 of 33
12/17/03 at 9:02pm
You guys think I should call AW and ask them about the status and when I will get it?

BTW I'm getting Star Wars Galaxies and a prepaid card for it and KOTOR.
Reply
Reply
post #12 of 33
12/17/03 at 9:07pm
Star Wars Galaxies is mmrpg (pay online)

it was cool but when i played it had lots of bugs good luck hope you like it i am shure that they had fixed them
Reply
Reply
post #13 of 33
12/17/03 at 9:15pm
Can anyone give me info on the game not a link to the website but a personal experience of the game. I know that if you want to be a jedi you have to play through the game normally and a message randomly appears and say that you have unlocked FSCS or something. I want to start out as a rifleman or bounty hunter and then once the jedi is unlocked I will make a sith character. Sith is so cool b/c of all the powers.
Reply
Reply
post #14 of 33
12/17/03 at 9:30pm
Just to let you know that I am not biased toward one computer company or another - I own a Toshiba laptop, an Alienware Area51 desktop, and just took delivery of a Sager 4780 today (3.2GHz HT, 1 GB RAM, DVD-R, etc). I ordered it on Saturday. To be honest, I did not order an Alienware this time because I think they are suffering growing pains and may not be the company they once were. They were the high-quality, quick-delivery, excellent customer service company when I bought my desktop from them a couple years ago. Now it seems they are just another major manufacturer of computers - I am sure they are making boatloads of money, but I knew there would be problems when I saw my first AW system in a BestBuy.

Before responding, remember I am a fan and an owner of an Alienware! No flames please.
Reply
Reply
post #15 of 33
12/17/03 at 10:13pm
Thread Starter 
I called them and sent an email. My computer is now in phase 9.
Reply
Reply
post #16 of 33
12/17/03 at 10:38pm
lol, why because you called?
Reply
Reply
post #17 of 33
12/18/03 at 12:52am
i know..........i called and the guy said "you are on phase 8 goin to 9 soon and read the description of phase 8.................WTF......online it says im on phase 3 still haha. who do i believed...they told me i was supposed to be on phase 9 monday, but its wednesday and no production yet
Reply
Reply
post #18 of 33
12/18/03 at 9:01am
haha, yea when i called they told me a was on 6...even tho it said i was on 7, then i progresses to eight, and the e-mail came saying that...i think its all screwed up, but i may just call tonight ifi dont get the e-mail back
Reply
Reply
post #19 of 33
12/18/03 at 10:28am
Quote:
Originally Posted by MaDsK1LLz
coolbreeze - what phase has your order been on?
Hey MaDsK1LLz...I landed on phase 8 first thing Tuesday morning.

I called wednesday just to make sure that my computer would still be shipping this week or early next week...which they told me in one of my prior phonecalls. Anyways...they said I should no longer expect it until January. Like everyone here...I didn't order a lappy...I got a desktop. Maybe the desktops are just the ones being held up.
Reply
Reply
post #20 of 33
12/18/03 at 10:50am
Quote:
Originally Posted by coolbreeze
Hey MaDsK1LLz...I landed on phase 8 first thing Tuesday morning.

I called wednesday just to make sure that my computer would still be shipping this week or early next week...which they told me in one of my prior phonecalls. Anyways...they said I should no longer expect it until January. Like everyone here...I didn't order a lappy...I got a desktop. Maybe the desktops are just the ones being held up.
Keep in mind Coolbreeze that the laptop manufacturing facility and the desktop manufacturing facility are completely different and are run in different ways. That said, conversing with people on these forums will not give you any insight into the production of your desktop unfortunately.

This is a notebook specific forum but we welcome any and all input you would like to share. Especially some pictures of that monster you've got coming to you.

-Craig
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
NotebookForums.com › Forums › Notebook Manufacturers › Alienware Notebook Forums › Alienware Area-51 and Aurora Notebooks › Alienware website - delivery times removed