Well, as i mentioned earlier my notebook powers on, but it hangs at a black screen and never reaches bios... and i am quite sad about it.
Unfortunately I havent received a reply from AW-Steve yet, but i understand that ppl are bz with their own things, so i'll wait patiently for his reply and hope that he has some good news for me.
I attempted to contact AlienWare myself by sending an email to them. Here are their responses:Response #1
(from: Jose Urena):"We thank you for choosing ALIENWARE and for keeping in touch with us.
I am very sorry about the problems your system is experiencing and do regret that your warranty has expired since that in fact precludes me from providing help in any way unless you buy an Extended Phone Service Plan.
Nevertheless I do understand your frustration and will go ahead and try to give you the best advice so you can go ahead and determine the source of the issue your systems is experiencing. Please go ahead and email me back with a succinct explanation of your system's current status. "
- I replied with the following message: "Now when i try to turn on the notebook it powers on but it hangs at a blank black screen. It never reaches bios. The power seems to be on though, but it doesnt respond. =(" and am now waiting for his reply.Response #2
(from: Jens Mcnaomh Sanchez):"Thank you for contacting the Alienware Technical Support Team.
Considering the issues you have on your computer, and the previous troubleshooting that has been performed, our suggestion is for you to call our 24/7 Technical Support Department at 1-866-287-6727, option 2.
We will perform some step-by-step procedures on your computer to determine the source of the issue and solve it over the phone, by a part replacement or by sending the system back to our facilities to be repaired if required.
If you have any other questions or technical issues, please do not hesitate to contact us again, or visit our Knowledge Base at http://support.alienware.com.
Thank you for choosing Alienware and have a nice day."
- I went ahead and called that number and was able to talk to a technical support representative and he told me that theres not much he can do for me since my waranty is up. He informed me that there is some sort of 15 day extension after the waranty is up, but that option is no longer available to me because it is past that point. He said that there wasnt much he could do for me unless I purchased the extended phone support for $130 in order to troubleshoot my system over the phone and pin-point the problem. I told him that I had already replicated the initial troubleshooting methods that I was initially instructed to do during the first time I was having problems with this machine; and I informed him that the system just hung at a black screen prior to reaching the bios. The rep then told me that since I had already completed that troubleshooting myself, the next step would be to send the system back at my expense and have them look at it and try to fix it. It would cost me $260 to send it to them and any additional charges, depending on what components may be damaged.
Sadly, I think that this is my only option left if i want to get my system up and running again. The sad thing is that there is data on there that I need for work, unfortunately I cannot afford to fix it at the moment.
I'm not sure if any other AlienWare representatives, such as AW-Steve, can give me any other better options; so as for now, i'm basically screwed...