The official phase stages if you are interested
Phase 1: (Order Received)
Your order has been received and is awaiting order confirmation. As part of our security procedures, all orders must be confirmed before they can be processed.
Phase 2: (Awaiting Payment Processing)
Your order has been validated and is waiting payment processing. While in this stage we are confirming any credit card and/or payment information for security purposes. Please understand that this phase is necessary as it will protect you the customer from any fraudulent transactions. We observe very strict security guidelines and hope you will appreciate our efforts. Note: Your method of payment and other factors may influence how quickly we can build your PC.
Phase 3: (Payment Received)
Payment has been received and the order is now in queue for production.
Phase 4: (Inventory Audit)
The inventory that will be used to custom build the PC is being pulled and inspected. In the rare occurrence that a PC component is not readily available you will be notified via email.
Phase 5: (Production: Assembly & Integration)
Your system is being hand-built by an Alienware® Assembly Technician. Alienware takes great pride in building our systems, as our motto reflects, "build it as if it were your own." The assembly stage can take some time as all the cabling in the machine is carefully installed for greater upgrade flexibility and thermal airflows. Every assembly technician has been trained and qualified to Alienware Standards. We pride ourselves on giving you a high performance computer system!
Phase 6: (Production: Phase #1)
This stage includes the installation of the operating system, drivers and any applications that are specific to the system you ordered. Our Alienware® Integration Technician will also install any demos, benchmark utilities, and burn-in software necessary to correctly monitor your system’s performance. These functions are performed by AlienFactory, a proprietary software designed by Alienware for our valued customers. This is also the first stage of the Alienware® 200-point quality control process.
Phase 7: (Production: Phase #2)
Your system is undergoing the second stage of the Alienware® 200-point quality control process. This is the most crucial stage. We perform a series of grueling tests that push the hardware components in your system to the very limit. This phase is especially important because it is here where the system either passes or fails. If it does fail, it will automatically go to one of our diagnostic technicians to identify and correct any problems before we ship it to you. In order to meet our performance standards your system may also return to a previous production phase.
Phase 8: (Production: Quality Control)
The system is undergoing the final stage of the Alienware® 200-point quality control process. An Alienware® Quality Inspector is in charge of inspecting your machine from top to bottom for any obvious or latent defects. Our Inspectors are seasoned technicians/engineers and are very experienced in the art of perfection. Failure to pass any of our performance standards may result in returning to an earlier production phase, and may slightly delay your order.
Phase 9: (Production: Shipping)
Your system is being carefully packed for shipping.
Phase 10: (Order Shipped)
Congratulations, the order has been shipped. We only hope you enjoy it as much as we enjoyed building it for you
Phase 1: (Order Received)
Your order has been received and is awaiting order confirmation. As part of our security procedures, all orders must be confirmed before they can be processed.
Phase 2: (Awaiting Payment Processing)
Your order has been validated and is waiting payment processing. While in this stage we are confirming any credit card and/or payment information for security purposes. Please understand that this phase is necessary as it will protect you the customer from any fraudulent transactions. We observe very strict security guidelines and hope you will appreciate our efforts. Note: Your method of payment and other factors may influence how quickly we can build your PC.
Phase 3: (Payment Received)
Payment has been received and the order is now in queue for production.
Phase 4: (Inventory Audit)
The inventory that will be used to custom build the PC is being pulled and inspected. In the rare occurrence that a PC component is not readily available you will be notified via email.
Phase 5: (Production: Assembly & Integration)
Your system is being hand-built by an Alienware® Assembly Technician. Alienware takes great pride in building our systems, as our motto reflects, "build it as if it were your own." The assembly stage can take some time as all the cabling in the machine is carefully installed for greater upgrade flexibility and thermal airflows. Every assembly technician has been trained and qualified to Alienware Standards. We pride ourselves on giving you a high performance computer system!
Phase 6: (Production: Phase #1)
This stage includes the installation of the operating system, drivers and any applications that are specific to the system you ordered. Our Alienware® Integration Technician will also install any demos, benchmark utilities, and burn-in software necessary to correctly monitor your system’s performance. These functions are performed by AlienFactory, a proprietary software designed by Alienware for our valued customers. This is also the first stage of the Alienware® 200-point quality control process.
Phase 7: (Production: Phase #2)
Your system is undergoing the second stage of the Alienware® 200-point quality control process. This is the most crucial stage. We perform a series of grueling tests that push the hardware components in your system to the very limit. This phase is especially important because it is here where the system either passes or fails. If it does fail, it will automatically go to one of our diagnostic technicians to identify and correct any problems before we ship it to you. In order to meet our performance standards your system may also return to a previous production phase.
Phase 8: (Production: Quality Control)
The system is undergoing the final stage of the Alienware® 200-point quality control process. An Alienware® Quality Inspector is in charge of inspecting your machine from top to bottom for any obvious or latent defects. Our Inspectors are seasoned technicians/engineers and are very experienced in the art of perfection. Failure to pass any of our performance standards may result in returning to an earlier production phase, and may slightly delay your order.
Phase 9: (Production: Shipping)
Your system is being carefully packed for shipping.
Phase 10: (Order Shipped)
Congratulations, the order has been shipped. We only hope you enjoy it as much as we enjoyed building it for you
