I asked for all the cd's and they sent me the OS and drivers disks, but no Sonic or Powere DVD. I called back and complained, and they balked. Spent about 1 hour on the phone being transferred back and forth before I just hung up.
Then Dell gives me a call to see if I got the disks and if I'm satisfied. When I said I wasn't, he couldn't help me (of course), and to call customer service (again).
Such BS. I really don't want to spend more time on this, so I've given up.
I've been a loyal Dell customer for about 14 years. My first dell was a 486 33mhz machine (or maybe 66 mhz, can't remember). Dell might not get my business again.