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Afraid of Alienware  

post #1 of 19
12/19/03 at 6:36am
Thread Starter 
Surprised Alienware has any customers after reading this review. To all of you wanting an Alienware, be careful what you wish for:

http://www.bewareofalienware.com/hosted/Yong/index.html

Hopefully you will not have the same headaches this guy had with customer support and quality control.

Barley
post #2 of 19
12/19/03 at 7:01am
Quote:
Originally Posted by Barley
Surprised Alienware has any customers after reading this review. To all of you wanting an Alienware, be careful what you wish for:

http://www.bewareofalienware.com/hosted/Yong/index.html

Hopefully you will not have the same headaches this guy had with customer support and quality control.

Barley
that sounds like no fun at all.
strange thou. i´ve had very nice experience both with customer support and tech support (and sales also). the tech support guy actually calls me every now and then and tells me that they are still trying to figure out what is wrong. and whats more, he actually seems really interested in my problem and he asks revelant questions. and that is the first time in my life that tech support is doing something right...
trouble may befall you no matter where you order from, and as with all companies, alienware have unhappy customers... but before being afraid of them you will want to ask yourself if there is any other computercompany that you really trust.
post #3 of 19
12/19/03 at 7:10am
Quote:
Originally Posted by harkon
that sounds like no fun at all.
strange thou. i´ve had very nice experience both with customer support and tech support (and sales also). the tech support guy actually calls me every now and then and tells me that they are still trying to figure out what is wrong. and whats more, he actually seems really interested in my problem and he asks revelant questions. and that is the first time in my life that tech support is doing something right...
trouble may befall you no matter where you order from, and as with all companies, alienware have unhappy customers... but before being afraid of them you will want to ask yourself if there is any other computercompany that you really trust.

Uhm - yah!

I trust microsoft to do the good deeds for everyone.

Yup - uh-huh. That's the ticket.

post #4 of 19
12/19/03 at 12:29pm
this is rediculous, that didnt happen. The story is bloated and full of misinterpretations.

-Ps. theres only 7 registered users for their forums....if alienware was a piece of crap company, why do only 7 people seem to know about it?
post #5 of 19
12/19/03 at 12:31pm

Gee maybe you need to learn how to read!

There are OVER 200 reviews of systems with problems on that site.

And to think you have to stumble upon it to find it, I bet the reviews would be in the thousands if it was a site that was published and easy to find.
post #6 of 19
12/19/03 at 12:33pm
if($resentful_poster = 2) {
$Sonic = $Barley
}

Might we have the same person sewing 2 seeds of discontent?

go .. away...

-b
post #7 of 19
12/19/03 at 12:35pm
BTW sonic, http://www.resellerratings.com/seller1650.html that is linked right off of your beware site has 375 reviews...with a rating of 7.95. If you look through some of the dissatisfied reviews, AW actually responded to them with offers to do what they can. Id like to see Dell try and have that level of concern about customer service.
post #8 of 19
12/19/03 at 12:35pm

Sorry but I don't play the post under 50 names game.

You must have nothing better to do?
post #9 of 19
12/19/03 at 12:44pm
Sonic you must have nothing better to do either. If you want to cry on these forums about your experience at least don't post the same thing over and over again.
post #10 of 19
12/19/03 at 12:54pm
Now Mechanic, lets not get personal with the poor guy.

He doesn't like Alienware, we all get that. He wants everyone else to hate Alienware with him, we all get that too.

I enjoy liking Alienware because I know it gets under his skin. Plus, repsonding to his wacky posts is really upping my post count!

All Praise Sonic! Keeper of the raising post count, sewer of seeds and chief of entertainment! Praise be the protien mix that hath created this wonder among us!



-b
post #11 of 19
12/19/03 at 1:13pm
Quote:
Originally Posted by bradc972
I enjoy liking Alienware because I know it gets under his skin. Plus, repsonding to his wacky posts is really upping my post count!

All Praise Sonic! Keeper of the raising post count, sewer of seeds and chief of entertainment! Praise be the protien mix that hath created this wonder among us!
AHAHAHAHAH!
$postcount += 1;
post #12 of 19
12/19/03 at 2:08pm
Quote:
Originally Posted by bradc972
All Praise Sonic! Keeper of the raising post count, sewer of seeds and chief of entertainment! Praise be the protien mix that hath created this wonder among us!
or as they would say in Age of Empires II
"All Hail King of Losers"

ok now its just getting mean...i'm sorry but i couldnt resist
post #13 of 19
12/19/03 at 2:38pm
He blamed it on FedEx, YES HE CLAIMED FEDEX CHANGED THE BIOS.
post #14 of 19
12/19/03 at 2:40pm
Damn those FedEx guys and their stealthy bios updates! How DARE they!



-b
post #15 of 19
12/19/03 at 2:57pm
Quote:
Originally Posted by bradc972
Damn those FedEx guys and their stealthy bios updates! How DARE they!



-b
HAHA!
post #16 of 19
12/19/03 at 3:30pm

Learn to read Brent420

Brent420 said: He blamed it on FedEx, YES HE CLAIMED FEDEX CHANGED THE BIOS.



Maybe you should learn to comprehend what you read, it was the Alienware Tech who blamed it on FEDEX, not the poor customer.

Wow I am truely amazed by the blind faith you people have in such a poor company.
post #17 of 19
12/19/03 at 3:55pm
Quote:
Originally Posted by Sonic
There are OVER 200 reviews of systems with problems on that site.

And to think you have to stumble upon it to find it, I bet the reviews would be in the thousands if it was a site that was published and easy to find.
You still here?
post #18 of 19
12/19/03 at 4:08pm
Quote:
Originally Posted by Sonic
Brent420 said: He blamed it on FedEx, YES HE CLAIMED FEDEX CHANGED THE BIOS.



Maybe you should learn to comprehend what you read, it was the Alienware Tech who blamed it on FEDEX, not the poor customer.

Wow I am truely amazed by the blind faith you people have in such a poor company.

no **** it was alienware tech who blamed it on fedex, you **** .. maybe you should wake the **** up
post #19 of 19
12/19/03 at 4:09pm
I think everyone here has had an opportunity to express their feelings. Enough is enough.

-Craig
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