No More UPS

My laptop was supposed to be on its way today, but I havent recieved a tracking number yet. Does that mean it wasnt shipped? This thing better get here by mon/tues

What they should really do is give the customer a choice- for some people, UPS is great, for others, they suck. Therefor, if you allow people choice, then everyone is happy.

So does anyone know the answer to my question: If my tracking number wasnt sent to me, does that mean it hasnt been shipped? It was supposed to come today

If you ordered 2-day shipping, your tracking number would arrive the same day the laptop arrives. It's just the nature of the tracking system, ordering fast shipping means the tracking number is more or less useless...

^yup, 2 day shipping, thanks

UPS is good in some areas (mine Thank God) and bad in others (Who Cares). I have noticed that just getting the number does not really mean anything because the shipping information update may or may not be updated in real time depending on the shipping method. Also, just because a number has been issued does not, in and of itself, really mean that the product left "the building" - it may just be waiting for the pickup. I have seen this a number of times and it really depends on the "Company Policy" of the company that you are working with.

Where do you live? I am in Massachusetts (north of boston), I just hope it works out.

I've found having friends that work at UPS as truck loaders or the driver that actually delivers to your house (I babysit his kids from time to time) helps my deliveries quite a bit....

Good Old Omaha Nebraska - No they don't still use horses and wagons here (at least not for the past two or three years). Nebraska has outpaced Massachusetts as the "Tax Me State"; however, we have the Guts??/Stupidity?? to call it "The Good Life". Off topic, Oh Well.....

If you live in Natick, UPS should be OK - have family there and they have no complaints. In the "City", I am not sure - God, it's a pain driving and parking there.

Nope, im in wakefield.


My cousin is in Natick tho, should have shipped to him..lol

He would probably freak out and say "TEH OMG A SAGER LAPTOP!!! GIMME!!!", and that would be the last of my laptop..lol

Fully understand. Have a Pickwick Ale -- OMG, I think that they don't make that stuff anymore - was the best in the USA. If you are in Wakefield, then maybe you will be OK. Bigger streets and less problems for the UPS Guy/Gal. Don't reroute to your cousin or he might take it to the "Labs" to check it out and then you will never see it again as it will be a "National Defense Issue"!!

Yeah, I know all of the local shippers because I have worked in a local shipping warehouse. I know them, they know me, and I have never had a single issue with any of the following. Fedex, UPS, USPS, CF, ABF, NEMF, PJAX, JB Hunt, and CH Robinson. I have had issues with Roadway but I don't think they will be shipping lappys LTL and time soon. Unless you order around 200 of them to the same address. Anyways UPS is not as good as Fedex but they both can be problems depending on where you live. I don't suggest Fedex to Kansas City. Nothing but trouble for most. Don't know why but its true.

Good Luck everyone
Brandon

ordered 4 things off the net, 3 of em had problems finally got my laptop today, 4 days late, no apology or anything i could have sent it with ground and saved money... fedex was always good in my dealings with em

UPS totally blows... hopefully Sager will see this, and move to a much higer quality... FEDEX!!!!

I've used UPS and FedEx and had no problems. I think they're both capable of delivery but UPS is more worldwide and more links I guess.

Did you ever think if sager allowed the shipping preferance for every computer it would be a lot more difficult for them to ship? :P

Well if I did 2 day air, They have less chances of screwing up right?

If they dont bring it by mon/tues cant I just go pick it up wherever they drop off their local packages?

Ummm. . . .I've bought literally tens of thousands of dollars in home audio/theater equipment and computer equipment - usually ordered online. I have used both FedEx and UPS and have used every class of service from ground to next day morning service. I only had one problem with either of these companies that I can recall - a package was delivered a day late and I received a full refund for the shipping. UPS, in my experience, is pretty good at what they do. FedEx is somewhat better in some regards, but not in getting a package to the destination when they say they will do so.

Regarding the tracking number issue, if you order ground shipping, UPS does not scan the package very regularly. It goes on a truck and stays on a truck until it gets to a distribution hub. Thus, there are usually not many updates. As far as not receiving a tracking number, this is not UPS's fault. The tracking number is on the address form that PCTorque prepares for shipping. It appears to be PCTorque's policy to not send the tracking number to the customer right away - they only do it the next day after the package ships. Thus, if you order next day air, for example, then you may get your tracking number after or a short time before the package is delivered. This is what happened with my order - I used next day air, the computer shipped on Tuesday, I received the tracking number via e-mail early Wednesday morning (~9:00am, I believe), and the computer was delivered at 10:30am. If for some reason PCTorque doesn't e-mail the tracking number to you the next day then it may be possible, even with second day air, that you may not receive a tracking number before the package is delivered. But I don't think this happens very often that I have heard.

Other online retailers use systems that automatically send out tracking numbers to their customers when the number is issued by UPS/FedEx (for example, Amazon.com, although other small retailers also do this). However, you might want to ask yourselves whether you want PCTorque to invest in such a system and build the cost of that system into the price of the computers. I think I can live with an e-mail tracking number a day later for the lower price.

I used UPS twice and both times had problems (last time was not completly UPS fault though, but still UPS handled it badly)