New Posts  All Forums:Forum Nav:

5660 Screen went completely white!?

post #1 of 12
11/12/02 at 2:22am
Thread Starter 
Had this for only a few days now and the screen just want blank. I had it on battery with the screen closed. Plugged in the network cable and the power cord, then opened the screen, now it's just white?!

Oh man, this sucks! Anyone know how to fix this?
Reply
Reply
post #2 of 12
11/12/02 at 8:29am
1st step would be to try and boot it up in safe mode and see if it still does it. Push F8 while booting up and it should give you the options.
Reply
Reply
post #3 of 12
11/12/02 at 11:21am
Thread Starter 
No luck, still completely white. It's white even before windows starts loading, like when it should show the black screen with the initialization text as soon as you boot.

I am plugged into a different monitor right now so that I can type these messages and it works fine on a different monitor.
Reply
Reply
post #4 of 12
11/12/02 at 12:38pm
Right click the desktop background using the external monitor...
-Click the "Settings" tab
-Click "Advanced"
-Click the "Displays" tab
and verify the LCD is lit up and enabled. Also, from the "Settings" tab try to change the resolution. If you feel it's a bad unit, call:
1-800-741-2219 8:30am-5:30pm PST M-F and they may have something for you to also try, if not, they will get you an RMA#.
Reply
Reply
post #5 of 12
11/12/02 at 12:47pm
Thread Starter 
Any Canadian toll-free number? Or if not, what's the non-toll free number?
Reply
Reply
post #6 of 12
11/12/02 at 12:54pm
Sorry, 1-626-964-4849. PM-ing you
Reply
Reply
post #7 of 12
11/12/02 at 1:34pm
Ibm thinkpads had a similar problem 2 years ago, on those, it was a problem with the connector they use to connect the lcd to the motherboard/videocard. They only used one screw to hold it in place or something, but yeah ... that sounds like the same problem.
Reply
Reply
post #8 of 12
11/12/02 at 3:44pm
Thread Starter 
You think it's just a connector?

Something loose kind of thing?
Reply
Reply
post #9 of 12
11/12/02 at 4:49pm
Thread Starter 
Called Sager and they are going to send me a new one 2-3 day express. I'm glad they don't make me send htis one back first. I get to keep this one until I get the other one. Luckily i kept my old 19" monitor to work off.
Reply
Reply
post #10 of 12
11/12/02 at 4:55pm
Quote:
Originally posted by prophecy
Called Sager and they are going to send me a new one 2-3 day express. I'm glad they don't make me send htis one back first. I get to keep this one until I get the other one. Luckily i kept my old 19" monitor to work off.
Reply
Reply
post #11 of 12
11/12/02 at 4:58pm
Quote:
Originally posted by prophecy
Called Sager and they are going to send me a new one 2-3 day express. I'm glad they don't make me send htis one back first. I get to keep this one until I get the other one. Luckily i kept my old 19" monitor to work off.
Excellent service!
Reply
Reply
post #12 of 12
11/12/02 at 5:04pm
Thread Starter 
Quote:
Originally posted by vanfanel
Excellent service!
Ya, not too shabby. No questions asked really. They had me fiddle with the LCD connection wire under the keyboard and no luck, so they said ok, we'll send a new one out.

Just hope it gets here by friday because I'm going away and that is what i bought the laptop for in the first place!!!

Thanks for help Adam. Little pctorque.com plug
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home