Just a word of warning on Global Warranties...
I took a 2 year global warranty out on my M6Ne when I bought it (in the US) in July 04. In the beginning of March this year the plastic nut holders on the LCD frame perished. They basically just crumbled which resulted in my screen literally dropping off. Was not a happy chappy.
I was now back in the UK so called up Asus's tech support there and basically relayed what had happened. Told them I'd bought the laptop in the US with a global 2yr warranty etc. etc. The guy on the phone (Ben) sounded like a right pretentious prick who seemed to take great delight in what had happened. He emailed me an RMA sheet asked me to fill in the details and send it back to him... He'd send a courier to pick the laptop up and they would fix it and send it back.
So, did all that... boxed the laptop up (very dilgently as well - the screen was only being held on by the wire which connects it to the mainboard!) and waited for the courier to pick it up.
2, 3 days went by and no courier. So I phoned them up and asked them when they were picking it up. Was told Asus had cancelled the pick up!?!?! So I got back on the phone to Asus and I got my old friend Ben on the phone... (I got no notification from Asus that it had been cancelled).
He said that my serial number was from a bare bones system (not an ensemble) so they would not honour the warranty! Even though M6Ne's were obviously for sale in the UK and he took great delight in telling me they had the LCD frame in stock but he couldn't give me me (he actually started laughing). I asked him if I could buy the parts and I would fix it myself. He said 'NO, YOU CAN'T EVEN DO THAT'... I asked to speak to an engineer at Asus - he basically told me the same thing, but at least sympathised with the situation. Told me to go to the place I bought it from in the US and ask them to deal with it... (like I was going to spend £60 / $100 shipping my laptop overseas and wait for it to be repaired and pay another $100 to have it shipped back).
I contacted the vendor (www.alphapcstore.com
) and they basically didn't give a ****. They kept telling me to contact Asus directly... So after a few emails back and forth, I did.
Customer service in the US is probably 10,000,000,000 times better than in the UK. Talk about a difference.
1. Asus US told me my warranty should be valid in the UK.
2. The 2 guys I emailed in the US... Think it was a guy called James Lin and the other Alexander ? went the extra mile to help me out. They basically asked me to send them a list of parts I wanted. I listed the whole chassis (I told them I would pay for the extras but I thought the LCD back cover and frame should be offered as part of the warranty).
They said they couldn't ship it to the UK - only a US address... So my girlfriend got a package from UPS 2 days later with everything in it... That got remailed to the UK and 5 days later I had a brand new (looking) M6Ne. All the parts were delivered for FREE. I didn't pay a bean.
I was going to write to Asus UK and tell them what I thought... Probably still should.
Just make sure you know what you're getting. And if you're getting a Asus global warranty, if the laptop doesn't come with a warranty card etc. get something off the vendor that 100% verifies that it's a warranty which is honoured through Asus and not a guarantee which is just offered by the vendor... I can tell you if Asus US would not have helped me out, AlphaPC would have left me hanging, and that would HAVE BEEN guaranteed.
Good luck with your studies bud (all this happened to me during my final year at uni!), and apologies to all for the long post... It just (and still does) rattled my cage beyond frustration.