NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › Microsoft Natural keyboards, Intellitype, and the Inspiron BIOS
New Posts  All Forums:Forum Nav:

Microsoft Natural keyboards, Intellitype, and the Inspiron BIOS

post #1 of 17
Thread Starter 
So, I ordered a Microsoft Natural Ergonomic 4000 keyboard the other day, and I love it. The problems began the first time I started up the computer with the keyboard (USB) plugged in. The BIOS indicator would hang at about 90%, and the entire boot process would freeze. I contacted Microsoft Support, which suggested that I uninstall the Intellitype software and drivers and reinstall in a clean boot mode. I did this, and the computer started up without a hitch in clean boot, actually, which is probably the first clue to whatever solution there may be for this. But even with the cleanly installed version of Intellitype I was still having the same problem afterwards.

So I uninstalled that, and the first reboot went off without a hitch. The keyboard was plugged in during start-up. In every subsequent reboot, however, I would have the same problem, and each time I would start my Inspiron 9300 without the keyboard plugged into a USB port, the problem would vanish.

So after doing more reading online I figured that Intellitype had messed with the innate Dell Keyboard drivers, ALPS and such. The problem was that I didn't have the special ALPS drivers installed. Still flummoxed, I decided to back up everything and reformat the hard drive, something I was due for anyway.

At present I'm re-installing, but on the first reboot between the hard drive format and Windows XP setup I had my keyboard plugged in, and the BIOS process froze again! Anybody had similar problems? I've found forum posts online that hint at similar issues, but the focus always seems to be on the ALPS drivers or on Intellitype and such. Anybody have any advice? Any settings I could change in the BIOS to allow the keyboard to load even with generic drivers? The alternative is just to unplug the keyboard before each startup and to plug it back in once Windows XP had loaded, but that just seems so silly.
post #2 of 17
Try finding an updated driver/software for your keyboard. Many in-CD drivers contains bugs.
post #3 of 17
Thread Starter 
Tried that, actually. I have the latest version of Intellitype, and I've even tried installing Intellitype in a clean boot environment. But I think it's becoming pretty clear that this is a BIOS conflict of some sort, because for the keyboard to cause a freeze up after a clean install of Windows XP, immediatley after the formatting of the hard drive, suggests that whatever the conflict is precludes drivers.
post #4 of 17
What happens when you enable F-Lock when rebooting? Does it still freeze on reboot?
post #5 of 17
Thread Starter 
Doesn't change anything, and F-Lock is enabled by default on this keyboard. Heh, I really do appreciate your replies, though, guys. Getting information on this has been harder than usual.
post #6 of 17
Keep us posted please, I have a natural keyboard elite I use on my desktop and absolutely love those ergonomic keyboards that microsoft makes, they truly are very comfortable and easy to type with, much less hand/wrist fatigue and the problems associated with them.
Saw the 4000 the other day at a tiger direct retail store, doesnt have as good a keyboard feel to it as my natural keyboard elite but it does look promising, I may buy one.
post #7 of 17
Thread Starter 
To me the 4000 is really pretty comfortable, at times I notice that my right wrist especially feels like it's actually getting more relaxed just using it.

So this is really strange. Today my keyboard isn't giving me any problems, and there's been no change in my system since yesterday, unless you count installing all my old applications. I'm completely baffled. I did have my printer turned on when I started up today, as opposed to usual. Something's completely random, and it's throwing me off. If it starts acting up again I'll re-post, but I doubt the electronics in my BIOS or keyboard decided to alter themselves overnight.
post #8 of 17
Drivers don't even come into play until after the OS has started to load, so if you're having problems during any BIOS stages, you can guarantee it isn't a driver issue.
post #9 of 17
Thread Starter 
That's what I'm thinking. And now this new fickleness that I mentioned has me even more confused.
post #10 of 17
No idea on BIOS and Keyboards except that this Dell USB Keyboard is active immediately upon POST, there has to be something in BIOS to do that.
post #11 of 17
simple as this: software ISNT loaded when you restart your computer. this can NOT be MS software related. it doesnt even load until after the Windows logo stuff. so i dont know why everyone is telling you to find updated software.

secondly. all you can really do is have it unplugged when rebooting, or update the bios/settings. other than that, there isnt a whole lot you can do about it.

there should be something in the bios, maybe like a "enable usb support with bios" setting, try enabling it. that should work.
post #12 of 17
Thread Starter 
Well, the keyboard is giving me trouble again, so I'm guessing that this is something that will happen to me 60% of the time.

I'll try fiddling with USB settings in the BIOS, although I've looked and haven't found anything that seemed like it would be terribly relevant. I should say that I've used other USB keyboards with my 9300 and had no trouble.

Funny to see the v1.0 on the back of this Ergonomic 4000. Too appropriate.

EDIT: Went back and did look at those POST settings. Good suggestion. I disabled several settings related to the keyboard, however minor, most having to do with emulation of various sorts. The first reboot after that was problem-free. That could be a fluke, but I'll let you know.
post #13 of 17
The POST settings did the trick. Prior to messing with the BIOS, my 9300 couldn't detect my Microsoft ComfortCurver 2k USB keyboard. Now it works! Thanks y'all.
post #14 of 17
An case it helps anyone else, here's how I fixed it on my XPS Gen 2 notebook.

First, set the POST validation to thorough, not minimal or auto.
Second, disable anything to do with a keyboard or usb.

The second part may not be necessary. I suspect it's just the first, what with the inline description for thorough talking about "full compatibility".
post #15 of 17
To finally resolve this, it has nothing to do with BIOS settings; it still happens occasionally.

Turns out it only happens if you have your video card set to overclock on boot. Remove that - move the overclock to login to the OS or something - and all is fine and dandy again.
post #16 of 17
I dont see why the system bios would care what the videocard bios contains, just that the card is functional. Again, this is before an OS loads and hence the card is using its bootup clocks and neither the 2d, low-3d, or 3d settings.
post #17 of 17
I've been having a problem with my 9300 keyboard as well: The '5', '6' and left hand 'ctrl' keys repeatedly have just stopped working. Playing with the 'nmLock' setting in the 'Post' section of the BIOS (while also reinstalling the USB, system speaker and keyboard drivers) did the trick once, but the symptom quickly returned. After reading this thread, I decided to attack the problem via the hardware acceleration settings on my ATI card (Troubleshooting pane in the advanced section of/to the ATI control panel).

Pulling it down 1 click fixed the problem. Too bad I just bought a new keyboard I didn't need......
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › Microsoft Natural keyboards, Intellitype, and the Inspiron BIOS