Cliffnotes
Me ranting about how my POS laptop never works, and how technical support offers absolutly no support at all.
Main story
So now my P.O.S. sager is starting to crap out on me again. I decided to take it with me when i went to india to visit my family (yay for bad idea #1 of this post
). So, i went to plug my laptop into the wall outlet (220v and Yay for bad idea #2 ).
I was told by my re-seller that the laptop would work on 220v (as confirmed by my powersupply). So i go to load windows, it loads perfectly, and there i decide to plug in my external HDD (yay for bad idea #3 ).
It recognizes it properly, everything seems to be fine. I go to load a few word documents, and it loads them. As im typing my report, the computer appears to freze, but i hit alt-f4 to see what happens, One word document closes, and i hit window key-d and the desktop appears. Then i go to try to move my mouse and i get a BSOD. I go to turn it off and let it cool down (im thinking, this is no big deal. my crappy computer does this a few times a week.)
So i let it cool off for about 5mins, and go to boot it up. it goes through post fine, but when it hits the raid driver page thing (after post, before it boots up) it says there is a problem with array 1. i open the setup of the raid controller, and it tells me one of my drives has failed (i cant tell if it is my slave or master. It just shows my slave drive info, and then under that it says that a drive is not connected or has failed)
I sufficiently cussed out, yelled at, and fumed at my laptop. I then call my distributer, and the convo basically goes like this:
me: i give them all my info
them: ok what is your issue
me: my laptop is saying something is wrong with one of my hdds, can you tell me what is wrong?
them: um, whats the problem again?
me:
*explains the problem again*
them: oh ok, um let me see here....will you hold for a little bit
-me holding-
them: ok, could you walk me through the events preceding this?
me: ok, *explains how it happened*
them: Oh, ok it is probably because you plugged it into 220v
me:
um you guys told me that it is compatable with 220v, and my adapter says it will work with 220v
them: wait, what laptop do you have?
me: a 9860
them: Oh, in that case, it does work with 220v.
me: ok....
them: ...
me: so how should i go about fixing this?
them: uh...call sager. they will know what to do. (translation, "Were dumbasses. Call the people that actually know what the hell they are doing")
And now im here. Anyone have any suggestions? so far this "computer" has failed in the following:
AC Adapter failed
Hdd failed (from before)
Constant BSOD's (led to fryed video card)
Laptop overheating (cpu didnt have thermal paste properly installed)
Windows not loading properly (re-installed)
Constant BSOD's (again, for bios fuxoring up) bios reverted to earlier version, works again.
Basically, i dont think anyone on here will be able to help me. I think the hdd failed again. One question i have (ppl with dual hdd's in raid 0) do you guys have jumpers on both hdds? because mine has one on slave, and the other on master (no jumpers). Thank god i decided to get an extended warrenty with my laptop, and i had the sense to backup everything (except my 20+ gigs of music!!!!! GARRRR
). That is one reason why i have not re-formatted yet (and i dont have my win xp cd)
Yea, so anyway, thanks for listning to my rant.
Me ranting about how my POS laptop never works, and how technical support offers absolutly no support at all.
Main story
So now my P.O.S. sager is starting to crap out on me again. I decided to take it with me when i went to india to visit my family (yay for bad idea #1 of this post
). So, i went to plug my laptop into the wall outlet (220v and Yay for bad idea #2 ).I was told by my re-seller that the laptop would work on 220v (as confirmed by my powersupply). So i go to load windows, it loads perfectly, and there i decide to plug in my external HDD (yay for bad idea #3
).It recognizes it properly, everything seems to be fine. I go to load a few word documents, and it loads them. As im typing my report, the computer appears to freze, but i hit alt-f4 to see what happens, One word document closes, and i hit window key-d and the desktop appears. Then i go to try to move my mouse and i get a BSOD. I go to turn it off and let it cool down (im thinking, this is no big deal. my crappy computer does this a few times a week.)
So i let it cool off for about 5mins, and go to boot it up. it goes through post fine, but when it hits the raid driver page thing (after post, before it boots up) it says there is a problem with array 1. i open the setup of the raid controller, and it tells me one of my drives has failed (i cant tell if it is my slave or master. It just shows my slave drive info, and then under that it says that a drive is not connected or has failed)
I sufficiently cussed out, yelled at, and fumed at my laptop. I then call my distributer, and the convo basically goes like this:
me: i give them all my info
them: ok what is your issue
me: my laptop is saying something is wrong with one of my hdds, can you tell me what is wrong?
them: um, whats the problem again?
me:
*explains the problem again*them: oh ok, um let me see here....will you hold for a little bit
-me holding-
them: ok, could you walk me through the events preceding this?
me: ok, *explains how it happened*
them: Oh, ok it is probably because you plugged it into 220v
me:
um you guys told me that it is compatable with 220v, and my adapter says it will work with 220vthem: wait, what laptop do you have?
me: a 9860
them: Oh, in that case, it does work with 220v.
me: ok....
them: ...
me: so how should i go about fixing this?
them: uh...call sager. they will know what to do. (translation, "Were dumbasses. Call the people that actually know what the hell they are doing")
And now im here. Anyone have any suggestions? so far this "computer" has failed in the following:
AC Adapter failed
Hdd failed (from before)
Constant BSOD's (led to fryed video card)
Laptop overheating (cpu didnt have thermal paste properly installed)
Windows not loading properly (re-installed)
Constant BSOD's (again, for bios fuxoring up) bios reverted to earlier version, works again.
Basically, i dont think anyone on here will be able to help me. I think the hdd failed again. One question i have (ppl with dual hdd's in raid 0) do you guys have jumpers on both hdds? because mine has one on slave, and the other on master (no jumpers). Thank god i decided to get an extended warrenty with my laptop, and i had the sense to backup everything (except my 20+ gigs of music!!!!! GARRRR
). That is one reason why i have not re-formatted yet (and i dont have my win xp cd)Yea, so anyway, thanks for listning to my rant.
