Well they did, I left it to ship at 475/1200, safe, still could play CS:S without crashing, and well, it came back, and on the Fixed list was Motherboard, Audio, and Graphics Card. It ran hot, and kept crashing 5 minutes into CS:S. Installed Coolbits, and sure enough, there it was 530/1400. Wtf were they thinking.
If you do get a Dell XPS series, I will suggest buying a PCMIA Sound Autigy, cause it all started with the audio going bye bye. I mean I do love it, can run F.E.A.R pretty much maxed out with no overclock (Put it back to stock), chugs out 50 FPS maxed on CS:S, and can do anything you ask it to do, just don't trust Dell with it, and make sure you get an extended warantee.