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HELP! 9860 drops dead

post #1 of 22
12/26/05 at 6:20pm
Thread Starter 
I've had a trouble free 9860 for just a little over a year. Until about 3 weeks ago. Now, I'll just be doing whatever (gaming, on web, whatever) and it will just SUDDENLY drop dead. No blue screen, no nothing. Just WHAM. It's powered off.

I notice that the power indicator (from it being plugged in) will blink, or not come back on for a minute, then sometimes the fans will start running for about 15 seconds (screen black) and then just turn off again. It does all of this automatically.

I tried running it on batteries, then with a different power brick to see if it still had the problem, and it does. It doesn't seem to be a power brick problem. Also, the notebook isn't particularly hot, and this doesn't only occur when gaming, sometimes it will just drop dead while sitting there doing nothing, so it's not like it's building up heat from putting a hard load on the video card.

It's become a real problem, as I can't even get it to stay on for more than about 1 minute at a time before it just shuts down.

This is HIGHLY DISTRESSING. Any ideas? Maybe need new CMOS battery? I don't know.

I have the first version 9860, raided drives. I can't overstress the fact that this machine worked like a DREAM until about 3 weeks ago.

Help please!
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post #2 of 22
12/26/05 at 7:29pm
It could be a bad memory module. Try one at a time to see if one is bad. Otherwise it could be
1. Graphics Card gone bad or loose
2. CPU gone bad or loose
3. A short on the Mother Board or part of the internal power connection gone bad.
4. Could also be a connected device is not working properly causing the automatic shut down. Disconnect all external devices (printers, mice, Hard Drives, and Speakers etc).

If the CMOS battery was getting low there should be errors when trying to boot but you would see something on the screen. If the Internal HD's were loose you would get drives not found or something like that.

Was anything spilled on the Laptop lately ?
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post #3 of 22
12/27/05 at 12:01pm

Same Problem occuring

I also have started to experiance the same problems with he 9860. The machine powers on and will some times show the post screens and most of the time does not show the post screens. When I am able to get the machine into safemode or Windows it works for about 5 mins, locks up and then reboots. The notebook has been sitting on my desk for about 5 weeks with out being moved and I started experiancing problems on Christmas. What a nice gift.

I have removed the battery and confirmed everthing is plug in correct and still having the problem.


Let me know if you find something out.

Thanks
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post #4 of 22
1/2/06 at 1:09pm
The same thing just happened to me. Problem free for 10 months now mine will barely get to Windows before it shuts off. I have noticed that the fan for the GPU doesn't turn on anymore. My only guess is its a motherboard issue. It seems like the motherboard isn't turning the fan on and because of that there is a temp issue which shuts down the pc.

Does anyone elses fans come back on after the pc is shut off? All of the fans (except the GPU fan of course) comes back on about a second after the pc shuts down. They run for a while then they shut off. While they are running though nothing else is operational, no clock, or anything. Didn't know if that is a common thing as well?
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post #5 of 22
1/4/06 at 2:21am
Hate to tell you this, but I had the same problem. Bad motherboard. Sent it back in for replacement, it lasted about 2 weeks, I'm on my third motherboard in three months.

baldman
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post #6 of 22
1/4/06 at 1:39pm
yeah, thats what i figured. I already did the RMA form.
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post #7 of 22
1/8/06 at 10:35pm
had a likewise prob at one point. for me it was solved with a serious cleaning of air intakes, fans and heatsinks (it was disgusting what came out there). so it basically just shut down due to overheat protection (have to say i run my sagers - 3 of them in extreme heat and fairly dusty environments). so that might sth you wanna check on also. usually if you run mobmeter or sth like it, it should give you an indication when your normal temp steadily goes up. mine shut down at about 75 celsius. have to clean them every other month here, to avoid trouble.
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post #8 of 22
1/12/06 at 8:30pm

just got my 9860 back from rma repair (MOB replaced but card readers still broken)

Well, this problem that seems to be surfacing with some of these 9860s and 9880s of no power, or while running all of the sudden a power down and then can't restart ... finally happened a 4th time and I really could not get it started.

I took it to Sager (about 1 hour drive for me) on Monday and got back today. Seems to be ok.

It was a bad motherboard they said.

I asked them to fix my card reader which NEVER worked and still have the problem. The system "sees" the bays, but every time i put in a SD disk, i get some stoooopid message saying the card needs to be formatted (works fine in my freakin' camera!!)

I'm pissed and have called Sager to let them know. I will report on what they say.
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post #9 of 22
1/15/06 at 11:33pm
there are actually drivers for your cardreader if i am not completely mistaken. did you check, that they are installed properly?
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post #10 of 22
1/16/06 at 12:10am
Quote:
Originally Posted by LSDeep
there are actually drivers for your cardreader if i am not completely mistaken. did you check, that they are installed properly?
forgive the ignorant question, but how do i go about checking to see if they are "installed properly".

I do "see" the drives in "My Computer". It's just they can't read anything. And i see under device properties that it the "device is working properly"
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post #11 of 22
1/16/06 at 9:44am
I also have a card reader that is malfunctioning, it sometimes is causing windows to take along time to boot. I know this because if I disable it in the bios windows boots fine. It also (not always) is unable to read cards. I would like to know where to find these actual drivers for our card reader because I was under the impression that windows drivers looked after this device.
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post #12 of 22
1/16/06 at 10:13am
The Card Reader uses Generic Drivers built into WinXP SP2. There are no separate drivers that I am aware of. Don't even know who makes them for Clevo.
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post #13 of 22
1/16/06 at 6:53pm
I believe that my card reader on my now dead, and being currently fixed, 9880 was Texas Instruments when I looked... atleast that is what the device manager said...
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post #14 of 22
1/18/06 at 3:34pm
Vex, i had the same problem three weeks. ago. My 9860 was working fine, no problems. I turned it off and in the morning I tried to turn it on and nothing, no lights, no pwer, nada. I'm a tech so I knew what to look for. I tried every trick but nothing. My warranty had just expired by four days. So I called Sager and they said they will fix my laptop uner warranty. I live about 15 min from there. It turned out to be a bad motherboard. Previously I had version 5.2 of the motherboard, but now I have 5.5. I've had no problems, and evrything is working great. My laptop still beats most desktop computers. Especially for video editing.

Looks like there is a known problem with the 9860 motherboards. So I would talk to Sager and see if they could help you.
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post #15 of 22
1/19/06 at 1:52am

never mind

Quote:
Originally Posted by gfotion
forgive the ignorant question, but how do i go about checking to see if they are "installed properly".

I do "see" the drives in "My Computer". It's just they can't read anything. And i see under device properties that it the "device is working properly"
well, I must say that I'm impressed with Allen over at Sager. As previously mentioned, they are only about 1hour drive from me. So I had emailed him that after they replaced the MOB and told me the card reader was fixed (it wasn't), he said come on in and we will replace the card reader while you wait. They did and all is fine. As it turned out, the SD bay was the only one that was not working, but it's not modular, so they just replaced the whole card reader unit.
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post #16 of 22
1/24/06 at 8:38am
Just thought I would post my update.

I decided not to RMA and see what was causing my issue. I did what most people probably do, looked for any dust that maybe on the fan screens or any fans that weren't working. The screens and fans looked new they were so clean. And after trial and error I saw that the fan was indeed working that seemed like it wasn't. So then I decided to use some cleaning on the heat sink. It too looked new and didn't appear to be clogged with dust. But after I shot the heat sink with about 2 sprays of air the idle temp went from about 69 degrees to 39 degrees. When i sprayed it I didn't really even notice the dust come out, but it made a huge difference. I really can't believe that that little amout of dust caused it but appearently it did. So if anyone else is have the same issue, I would suggest using compressed air on the heat sink whether it looks new or not.
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post #17 of 22
1/24/06 at 12:36pm
LOL, as i said - i go to that procedure every other month due to dusty environment. hope that was all of your prob.
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post #18 of 22
1/28/06 at 7:57pm
how do you check what version motherboard you have??
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post #19 of 22
1/28/06 at 8:05pm
Quote:
also have a card reader that is malfunctioning, it sometimes is causing windows to take along time to boot. I know this because if I disable it in the bios windows boots fine. It also (not always) is unable to read cards. I would like to know where to find these actual drivers for our card reader because I was under the impression that windows drivers looked after this device.
AND ALL THIS TIME I WAS WONDERING WHY THE HELL THIS SYTEM BOOTS UP SO DAMN SLOW!!!!!!!

thank you! i disabled the stupid card reader and yes, windows boots up fast now!!

i also seem to have an annoying problem with the card reader. it sometimes will not read my ms pro 1 gig stick and locks up windows for a minute. i think we should make a community effor to find the driver updates.
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post #20 of 22
1/28/06 at 8:08pm
theres a sticker on one of the ram slots ive heard
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