Here is the letter I just sent to Sony Corporation about the Sony Vaio I purchased two years ago. This letter is in reference to the PCG GrZ630, which I purchased two years ago.
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I purchased a sony Vaio pcg f420 in 2000. It ran windows 98 with 192 Ram and about 400 MHz. This machine was made in Japan and I used it for three years and it was a pleasure, absolutely wonderful.
Then I purchased the above noted machine, manufactured in China.
Well, I have a one minute segment of a video from my Sony Handicam that I now wish to record on the Vaio Computer. I have tried two days ago, yesterday and today twice. The one minute segment makes the machine huff and puff and when I view the recording, there are moments when the speed of the movement in the video is too fast and when the speed is too slow. The sound is garbled in places.
So I did a little experiment and I got out the 6 year old machine and sure enough transferred the segment with no problem, no huffing, no puffing, no segments too slow, no segments too fast, and no garbling of sound.
You have sold a machine which you claimed ran a 2.2 GHrz (4 times faster than the old one) and it has 760 Ram (almost 4 times more ram). Yet it can't do even huffing and puffing on four attempts what the 6 old machine does NOW, 5 minutes ago, with no problem and no heartache the first time.
What do you suggest? I think you have sold me this time a poor product, which by the way, I operate already on a cool box to keep the heat down...
And the one minute video I need to do, I have to go back and use the 6 year old machine.
Just keep me this angry and disappointed. I purchased two vaios in six years, two Sony handicams, and a Sony digital camera. This computer is a piece of garbage, and this is putting it very politely. You should be ashamed that I have problems doing with a 2 year old machine that was advertised as a video workhorse, what I can do with no problems on a six year old machine.
_______________________________________________________________
I purchased a sony Vaio pcg f420 in 2000. It ran windows 98 with 192 Ram and about 400 MHz. This machine was made in Japan and I used it for three years and it was a pleasure, absolutely wonderful.
Then I purchased the above noted machine, manufactured in China.
Well, I have a one minute segment of a video from my Sony Handicam that I now wish to record on the Vaio Computer. I have tried two days ago, yesterday and today twice. The one minute segment makes the machine huff and puff and when I view the recording, there are moments when the speed of the movement in the video is too fast and when the speed is too slow. The sound is garbled in places.
So I did a little experiment and I got out the 6 year old machine and sure enough transferred the segment with no problem, no huffing, no puffing, no segments too slow, no segments too fast, and no garbling of sound.
You have sold a machine which you claimed ran a 2.2 GHrz (4 times faster than the old one) and it has 760 Ram (almost 4 times more ram). Yet it can't do even huffing and puffing on four attempts what the 6 old machine does NOW, 5 minutes ago, with no problem and no heartache the first time.
What do you suggest? I think you have sold me this time a poor product, which by the way, I operate already on a cool box to keep the heat down...
And the one minute video I need to do, I have to go back and use the 6 year old machine.
Just keep me this angry and disappointed. I purchased two vaios in six years, two Sony handicams, and a Sony digital camera. This computer is a piece of garbage, and this is putting it very politely. You should be ashamed that I have problems doing with a 2 year old machine that was advertised as a video workhorse, what I can do with no problems on a six year old machine.
