Originally Posted by Hammerhead
These stories about AW lying and saying they don't speak english are absurd, if in fact that story was about AW.
That is 100% true. I swear to god. I couldn't make up half the stuff they have done to me if I tried.
...Claiming their phone wasn't working and they could not hear me half way through a conversation, saying they couldn't understand me and slowly altering their dialect through the conversation to almost completely spanish, hanging up on me multiple times when claiming to transfer me to a manager.
I won't even get into them attempting to weasel around warranty work.
The best though was one of the low end sales people telling me some of them work from home and get payed for the total hours they have customer calls (I could hear her children in the background). This would be the reason for some of this behavior.
You can decide not to believe it, but it does not change the fact that these events are very real and has not only happened to me personally but two other friends I referred to Alienware to buy machines.
I am not in here to start a bashing campaign. I was not intending to post more than my original post and I likely should not have posted that as all it was going to do is rub the ego's of some of the Alienware fans in here, which apparently it has.
Although I still have some outstanding issues, in the end, I ultimately beat Alienware as they realized all of the extensive documentation I had to support my issues.
I am sure there are those of you out there that have had positive experiences with them. But understand that they are capable of seriously wronging their customers and have done so to quite a few.