Originally Posted by knisa
LOL, yes, Dell support sucks. I spent 35 minutes in online chat the other day with some Indian chick because my wife's "\" keycap broke. I managed to twist some arms and get a whole keyboard (they wouldn't send me just the keycap).
I feel for any regular users who have to deal with them. Being an IT guy I can call their BS when I see it and make them see reason.
I laughed when I found the online troubleshooting, and realized that's what their 'techs' use. And if they yes/no tree doesn't take them to an answer, they're stumped.
I called one day to ask how to change the setting that disables the lan card when the laptop is unplugged [my stupid cat ate my power cord and I desperately need the ethernet to reset my wireless router].
Wow, 2 techs 1 supervisor, NO ANSWER, not even a remote guess. I later stumbled upon it myself a few weeks later digging through the ontrol panel.