Originally Posted by msduncan
Why does this thread scare the bejeezus out of me?
I currently own an Alienware Desktop (2 years old) and it performs flawlessly. In fact it's performed flawlessley since the day i got it.
As most of you have seen, I'm just a couple weeks away from buying a $4500 top o' the line laptop from Alienware. Then I read this thread and it's scared the devil out of me. Now I'm waivering between the Alienware I have true passion about owning and switching to Dell which I know will give me 100% customer service (side story: I own a Dell Jukebox, and the little rubber footie fell off after a month. I called to ask if they could send me a bag of footies or something and instead they sent me a new Jukebox to replace it and a box to return the old one in - THAT is customer service!).
So this thread is definately having an effect even on Alienware fans. If I buy a desktop replacement laptop, I can't afford to fight a 6 month battle with them to get it working right. If the laptop goes back to the shop then I'm without a computer. Period.
One other BIG factor....your in the US and ES is in Scotland...AW US is much different in many ways and you have no reason to be scared, as AW did contact ES and this will all work out I am sure, so in fact, this should restore your faith, if any was lost, in AW....and again...you will, I assume, be buying here in the states where ES was in Scotland
Fpad is right and makes a good point, if it is mechanical...things happen....read the Dell forum to see what some of their customers say, or any forum, you will see the same stuff but take much of it with a grain of salt...some of the stories have many of us wondering if they even own or ever owned what they complain about....at least with AW, you do not get all that extra junk...AOL and musicmatch and spyware up the butt...you know this as you have an AW...as you say, it has had no issues...why think in any other direction, AW has been good to you, or so it appears....unless you like AOL etc and all that extra stuff and there are stories in the other forum about their CS...read em and weep.........This AW forum is full of stories of how AW has come to the help of people and done so immediately...we have AW guys who monitor this forum and if you get a 3yr warranty, and no one should consider anything but the 3 yr, you will be just fine.....