Hammer I dont have a clue asto how they run the Ireland branch, but I do know that contacting USA AW reps is useless as they always say for me to get in touch with European support as they have more power/authority or maybe just more information, i really dunno.
As i said in a previous post, I cant understand why AW didnt pick up on the bust psu the first time they had it, as I noticed dodgy voltages from about the first few days of getting the pc, and as you say If I did continue with them letting them repair it, it wont be state of the art no more, not that pc's last long at the top, but I have yet to truly experience my pc.
I would not be happy with a upgrade to 7800 512s as my 2 7800 256 were quit capable, what I would like is a refund, so that I can use that money to buy another pc with fx60 and either sli 78s 512 or the upcoming 79gtx and I would probably get it for roughly the same price, maybe I would have to add some more cash, no big deal.
The reason that I dont want the pc back is, the fact that it has nearly everything replaced in it and it is only 6 months old. That does not inspire confidence that it will work any better than the previous times they repaired it, for example, when I returned the pc to them just before xmas, there was nothing wrong with the video cards, as soon as i got the pc back the video card or cards were messed up, now how come they didnt spot that at the factory as it only took me 5 minutes to spot due to black screen while installing updated drivers ? The dude even said we are testing the pc more than usual to make sure it hasnt got any problems when it comes back to you. So if that is the quality of there testing then what can I say.
hell, I even posted about the v card problem when i made the thread about getting the pc back, and that was after the pc was left to settle to room temp and then I booted her up to see that the very first time i powered it up after getting it back.
The situation is, I dont want the pc back, they have not contacted me after I gave them a deadline to respond, 2 emails went unanswered, even tho the person said to me, if you phone AW regarding your pc, phone me or email me as I am in charge of overseeing your pc, so I email him and he didnt respond to the deadlines, I have all the emails saved so if they dispute it then I have proof.
The only way they could even think about keeping me as an AW owner is for me to get the best rig that at this moment in time they produce, alx is out of the question as they dont do that here. As i see it, 6 months is enough to make anyone pissed off with any company for not pulling the finger out and getting shit done. I even have a newish cdrw that I put into the pc which is with them, they can even throw that out aswell.
Dont think that I am asking them for any type of free upgrade, as I am not. I have asked for a refund and the ball is firmly in there court and will probably stay there, as i will not ask for any type of upgrade, the only thing I will ask for is a refund, if they want to come back with a offer, it sure a fuk better be a magic one if they dont want to loose my £3000
As i say, if they were interested in keeping me as a customer then I would of heard from them, as it stands now, I havent heard from them and since I have not had a reply, I sent the dude an email saying first thing monday morning I will be phoneing and demanding a refund.
thing that makes me even more pissed off, is the fact that this austraila dude who probably only had software problems with his AW pc, contacted there head office and a few other things, and got an upgrade to the m7700, and upgraded cpu from 3.2 to a 3.6 and a upgrade of a 7800gtx go from a 6800ultra go, and there was probably nothing wrong with his hardware, the problems he was facing were BSOD with nv4disp error and as we all know that is nvidia driver error, but yet he got a fuxing uber leet deal, yet I have all the shit go wrong with mine and they wanna fux me some more by saying, we will give you a reduced price for installing components that you buy.
he wrote to a magazine about the issue and this is how he gets repaid, maybe i should of done that, but I couldnt be arsed with doing that.
but all it boils down to in there view, is that I am probably one of those nightmare customers who complains at everything, well AW, this is the first time I have had to do anything like this with anything, sure Ive had broken stuff, but it was always replaced with working stuff or refunded, and never ever took 6 months to still be in a unworking state.
Dont get me wrong, when i was on the phone with them they have always been willing to help and been polite, but they dont seem to be communicating properly between departments, and thus it is me who has had to suffer, not AW...
Also, a deal to me means cheap components, I should not have to buy anything for that pc to get a goodwill gesture, especially after 6 nightmare months with it, and being told all my problems were software related and would be fixed probably by a microsoft update when it ever got released or a new bios, also whenever it got released.
If I worked at AW, I am 100% positive that I could do a shitload better job than most of them do, as pc's are my life, to most of them its probably just a job/income. I would do it right 100% of the time, as I would actually take pride in making a pc for someone, as I have did so in the past many many times, to them i get the feeling that they think, so what if I dont do this properly its not my pc, i aint buying it. = wrong attitude to have.
Also for the last few days, I have had sore guts and headaches, probably due to stress as I cannot stop thinking about wtf is happening and it has stressed me out bigtime, that is no shit, I have never ever had sore guts like this before and it only started on thursday when I got that gay email from them...
I am worrying that I am gonna be lumbered with a piece of shit pc that is fuxed up and leave me 3k in debt, cuz i have a feeling they will try there best to stop me from getting a refund.
sorry for ther long post but tension is building and i think am gonna fly to ireland to kick ass, to me thats the only solution that i can see.