Ok, I will admit that when I came off the phone with them yesterday that i was high and maybe said stuff that i didnt mean, but its getting to me, also the fact that the pc has been shipped when the email i got said they wont ship it til I decide whether I would like to (buy, they didnt say buy, but thats what the email meant, i can show you all or quote from it, which i think would be better than showing as they have some legal crap on there emails, which shouldnt really matter as i entered no such agreement with them to not show emails, as the only agrement i entered with them was to buy a pc.) decide on whether upgrades or not, if not they could ship as soon as testing was complete, well thats the way I take it anyway.
I never gave them an answer to that, so for it to ship is crazy, also this hasnt been just a few days, I have been in contact via email with them for 2 weeks and they knew my intentions from the start.
I sincerly believe that they shipped the pc knowing fullwell that I never gave them an answer tho they tried to sneak it to me hopeing that I would just shutup and accept it.
The deadline, was for a reply, not for anything else, there was no reply, so do you think that a company that doesnt reply to upset customers is justified in doing so ?
Also European law is way way different than usa law, European law states, if its faulty within 6 months then you are entitled to your money back no matter what, if that is what you would like and after 6 months then you have to give them a chance to repair or replace, well I have given them that chance, I could of accepted the motherboard being bust only, but when he told me about the videocard aswell, which incidentally, wasnt broke when I sent the pc to them to be fixed the previous time, as soon as it came back and I booted the pc, it was broke, so the damage was caused at the work place or on route, on route unlikely as the box wasnt damaged.
When I say it was damaged with them, I mean when they were testing the old psu and diagnosing the problem, thats probably when it happened I dunno.
But it sure didnt do the crap when I had it, that it did when I got it back.
Also the money I lost when it was mean to be shipped, well that is written off and will not be pursued in anyway shape or form, as it was only just over £200 and can easily be replaced.
You are correct, about legal services costing money, but since its only a consumer case, it will not cost £3000, so even if it costs £1500 I will still probably win, as European/Uk law is more favourable to the consumer than it is to the company, I would think its the reverse in the states, and no way does anyone need to go through 5 repairs/replacements for a lemon law to kick in, over here 1 or 2 times is sufficient.
Also check this out, its a software problem and look what they did for this guy.http://www.notebookforums.com/showthread.php?t=128699
a software problem most likely, and not a hardware fault in sight, and atleast they had the decency to reply to him...
there so called 200 point testing/inspection has failed to give me a working machine thus far, so why should i believe it now.
Also hammer, i am like you, it takes me ages to get pissed off, but once that button is pushed, that be it.
one more thing, when i first got the pc, it was damaged, as I would keep getting many many problems with it before the motherboard did die, so it wasnt like it was working for 1-2 weeks then mobo died, it was damaged from the very first day, but it took the mobo roughly 1 and a half weeks to die. If i can recall correctly, the very first time i booted the machine from new, it said, the pc has recovered from a serious error, now that could of easily been software but now i suspect it was hardware that caused that.
So i never ever have had a working pc from them, thus any obligation on my part to keep getting it repaired is pointless.
The very very last thing I want to do is contact my solicitor, but if there phonecall on moday, if I do get one that is, doesnt bring this to a satisfactory conclusion then first thing on tuesday morning I will be in touch will legal services.
I have never ever ever had to do anything like this in my entire life before, this just totally and utterly astounds me.
Maybe I should take a lesson from the americans, if in doubt, SUE.
Also, AW reps have been on the nbf boards while this thread has been up, even if it is a European issue, not one of them did post or even pmed me saying we notice your problem and will be contatcing you to figure it out and I eventually had to pm raul, after all the pm's I got from people telling me to do so, but this was after 1-2 days of the thread being up.
I pmed him roughly 17.00 gmt on friday, and got a reply saying he has contacted UK people, but even tho AW are open saturday to which i forgot, I still never got a reply.
after saying all that, I would still miss the thing, as it did look nice, and I am just peeved that AW didnt turn out to be the best, well not in my eyes anyway.
I maybe expected too much from AW, but i thought that when buying AW, you were buying the very best that there was and as such would always be the companys main focus, i.e. the company takes care of the customer, and not 6 months later.
1 last thing, no threats of violence were made to AW directly, this is not an official AW forum, so it does not mean that I threatened them, like if i phoned them and said it or said it in an email to them, it was said in the heat of the moment thus any court in the land or person can see that. If i emailed or phoned them and did it, then i wouldnt even deserve to get my cash or pc back and i would agree with them, On this forum, i am amongst buddies, i say what i feel at the time as you all know, if everything that was said on this forum that was litigious and was acted on, this forum would cease to exist sharpish.
I looked for a smillie to add somehwere, but there just isnt a smillie in the list that can really mean what I wanna say.
that one will have to do.