ES AW <resolved> - Page 5

Ok, I will admit that when I came off the phone with them yesterday that i was high and maybe said stuff that i didnt mean, but its getting to me, also the fact that the pc has been shipped when the email i got said they wont ship it til I decide whether I would like to (buy, they didnt say buy, but thats what the email meant, i can show you all or quote from it, which i think would be better than showing as they have some legal crap on there emails, which shouldnt really matter as i entered no such agreement with them to not show emails, as the only agrement i entered with them was to buy a pc.) decide on whether upgrades or not, if not they could ship as soon as testing was complete, well thats the way I take it anyway.

I never gave them an answer to that, so for it to ship is crazy, also this hasnt been just a few days, I have been in contact via email with them for 2 weeks and they knew my intentions from the start.

I sincerly believe that they shipped the pc knowing fullwell that I never gave them an answer tho they tried to sneak it to me hopeing that I would just shutup and accept it.

The deadline, was for a reply, not for anything else, there was no reply, so do you think that a company that doesnt reply to upset customers is justified in doing so ?

Also European law is way way different than usa law, European law states, if its faulty within 6 months then you are entitled to your money back no matter what, if that is what you would like and after 6 months then you have to give them a chance to repair or replace, well I have given them that chance, I could of accepted the motherboard being bust only, but when he told me about the videocard aswell, which incidentally, wasnt broke when I sent the pc to them to be fixed the previous time, as soon as it came back and I booted the pc, it was broke, so the damage was caused at the work place or on route, on route unlikely as the box wasnt damaged.

When I say it was damaged with them, I mean when they were testing the old psu and diagnosing the problem, thats probably when it happened I dunno.
But it sure didnt do the crap when I had it, that it did when I got it back.

Also the money I lost when it was mean to be shipped, well that is written off and will not be pursued in anyway shape or form, as it was only just over £200 and can easily be replaced.

You are correct, about legal services costing money, but since its only a consumer case, it will not cost £3000, so even if it costs £1500 I will still probably win, as European/Uk law is more favourable to the consumer than it is to the company, I would think its the reverse in the states, and no way does anyone need to go through 5 repairs/replacements for a lemon law to kick in, over here 1 or 2 times is sufficient.

Also check this out, its a software problem and look what they did for this guy.

http://www.notebookforums.com/showthread.php?t=128699

a software problem most likely, and not a hardware fault in sight, and atleast they had the decency to reply to him...

there so called 200 point testing/inspection has failed to give me a working machine thus far, so why should i believe it now.

Also hammer, i am like you, it takes me ages to get pissed off, but once that button is pushed, that be it.

one more thing, when i first got the pc, it was damaged, as I would keep getting many many problems with it before the motherboard did die, so it wasnt like it was working for 1-2 weeks then mobo died, it was damaged from the very first day, but it took the mobo roughly 1 and a half weeks to die. If i can recall correctly, the very first time i booted the machine from new, it said, the pc has recovered from a serious error, now that could of easily been software but now i suspect it was hardware that caused that.

So i never ever have had a working pc from them, thus any obligation on my part to keep getting it repaired is pointless.

The very very last thing I want to do is contact my solicitor, but if there phonecall on moday, if I do get one that is, doesnt bring this to a satisfactory conclusion then first thing on tuesday morning I will be in touch will legal services.

I have never ever ever had to do anything like this in my entire life before, this just totally and utterly astounds me.
Maybe I should take a lesson from the americans, if in doubt, SUE.

Also, AW reps have been on the nbf boards while this thread has been up, even if it is a European issue, not one of them did post or even pmed me saying we notice your problem and will be contatcing you to figure it out and I eventually had to pm raul, after all the pm's I got from people telling me to do so, but this was after 1-2 days of the thread being up.

I pmed him roughly 17.00 gmt on friday, and got a reply saying he has contacted UK people, but even tho AW are open saturday to which i forgot, I still never got a reply.

after saying all that, I would still miss the thing, as it did look nice, and I am just peeved that AW didnt turn out to be the best, well not in my eyes anyway.
I maybe expected too much from AW, but i thought that when buying AW, you were buying the very best that there was and as such would always be the companys main focus, i.e. the company takes care of the customer, and not 6 months later.

1 last thing, no threats of violence were made to AW directly, this is not an official AW forum, so it does not mean that I threatened them, like if i phoned them and said it or said it in an email to them, it was said in the heat of the moment thus any court in the land or person can see that. If i emailed or phoned them and did it, then i wouldnt even deserve to get my cash or pc back and i would agree with them, On this forum, i am amongst buddies, i say what i feel at the time as you all know, if everything that was said on this forum that was litigious and was acted on, this forum would cease to exist sharpish.

I looked for a smillie to add somehwere, but there just isnt a smillie in the list that can really mean what I wanna say. that one will have to do.

Well, the pc has been delivered but i refused to accept delivery of it.

I phoned AW and they said we will have to get back to you, we are looking into it.

the saga continues !!!

well they just phoned, and there stance is, that they will replace the system with exactly the same spec of system but with new components but with 0 compensation, which doesnt bother me, they are stuck fast on no refund, so as of this moment in time, there is no other recourse but to take legal action.

let it be known, i do not want any type of upgrade from AW, I do not want a single thing from Aw except my money. no way on earth would i except an exact same pc 6 months later after its been faulty from day 1.

they are firmly saying there will not be anything except a replacement pc. so it has left me no choice but to continue to take legal action.

the name of this thread says it all. GAYlienWare never ever again, forcing me to do shit i do not want to do and have never ever done in my life before.

Even if they offered me 2 pc's with fx60 and sli 7800 512s or 79gtx, i would not take it now(well i probably would, its just me be stubborn saying that), as, as i said before, i have absolutely NO faith in AW uk now, after that magic performance from there customer service, also the dude still hasnt replied to any of my emails. I guess he hasnt got the balls to do it now, thats probably why he got a lady to phone.

thats award winning customer service for ya

As i say, i still think there PC's are cool, and are just as trouble prone as any other pc maker, there is no AW pc's break more than any other makers pc's crap being said from my mouth.

If anyone asked me an opinion on AW i would say, yes they make good pc's, yes they are expensive, yes they are amongst the most poewerful pc's to be had, and yes they look cool, but i will also say, there customer service is crap and often tell you one thing one day and another thing the next day, thus lie to you.

I will also tell them about my experience, but i would not say to anyone, never ever buy an AW as this WILL happen to you, as i would be lieing, so inspite of my situation, i will not go out of my way to tell every living soul to not buy an AW pc, as i couldnt careless what people spend there money on.

if someone asked, i would tell them the facts about AW pc's and what regulars on here have to say about them, and also tell them my unfortunate experience, which is very unlikely to happen to the majority of AW buyers.

but the situation i find myself in, has left somewhat of a bad taste in my mouth.

Also bob, i am very appreaciative of your advice on certain aspects, if you are from the uk, and know anymore consumer stuff, then pm me with some knowledge as it will be most welcome.

cheers

well, they were only going to rebuild pc with new parts, but who is to say that it wouldnt of just been the parts that were in it now ?

also, i didnt want it rebuilt, as i stated, it has been faulty since day 1, I have phoned lots and lots of times about various problems within the time i have had the pc, and i was told, there is nothing wrong with the psu, and it was just bad monitoring software and they wouldnt take it back to check out, as it looked as tho everythinbg was working.

I still have those pms emails etc.

I think, that to buy a pc now and begin to use it without any hardware faults 6 months later is crazy, as the hardware i had was basically the best with the exception of the 4400, which could of been the 4800.

the bottom line is, 6 months is too long for anyone to put up with a bust pc and for them to continually miss severe problems with there 200 point inspection is just BAD WORKMANSHIP on there part or as i stated in an earlier post, a BAD ATTITUDE towards the work, I knew from say day 3 onwards that the psu was giving out dodgy power, why couldnt they notice it with there fancy equipment ?

There is no way i wanted a rebuilt pc, I would of accepted one when the pc was with them last time, but the very last straw was being told one or both my vid cards was damaged, as that was done at there place.