Originally Posted by cgpd7507
Best Buy stopped selling Alienware because of too many problems with them and the long customer waits.
No thats inaccurate information, Best Buy signed a 1 year contract in March of 2002 with both Alienware and Micron. Neither are now offered as the contracts we not renewd.
Best Buy's reason was that they did not get good enough margins on either product. They also relaized that AW was targeted to a smaller "Niche" market then they usually sell to. So they wanted to renegotiate the deal with AW the following December. AW said no and it was AW the severed the BB deal.
I actually wrote BestBuy for this information when I was first looking for an AW machine, I wanted to know why I could not find AW on their web site anymore.
If your having issues with you AW, or have had issues post them and we will help. 90% of the complaints I see happen with all lines of computers, and are easily correctable.