Computer brains not so reliable  

Why didn't you go with the reliable resellers that have been mentioned numerous times here in the forums? Go with ISTNC, Geared2Play, Discount Laptops, C9Tech... check the reseller ratings. Goodluck with getting that resolved though.

Good luck with the problem, although as led said, why didn't you go with a known reputable reseller? It's not like you got it any cheaper or anything.

You better have good credit though. Credit card companies aren't gonna give free money away for nothing (oxymoron anyone?).

before doing a chargeback (which is a very serious measure), you should talk to them again and ask about turnaround time. A week turnaround time is not at all unusual (especally if they're using ground shipping) and nobody's going to be happy if you do a chargeback only to find the notebook delivered back to you a couple days later. That's a good way to get sued.

If they did not get delivery confirmation and the box was left on your porch you are indeed in complete control. Fedex is responsible for a non receipt claim or the vendor is responsible for non receipt claim. Of course a non receipt claim is lying since you did receive but given the situation if the vendor refuses good will action you gotta do what you gotta do. I would if you got bent over for $2600. Guess that means i am going to hell but i would be going to hell 2600$ richer. Rule of thumb is any purchase has to have delivery confirmation. they did not. our policy any purchase over 200 must have del conf with grown up sig. last years chargebacks were 3 i think. 2 of which we won one lost (got screwed by amex).

Amazing. I am shocked and awed to see asus help you with this. In all the years I have dealt with them i have yet to see them send a refurb or open box as new. It wasnt them for sure but i guess any help is good help.

Don't buy from geard2play the owner of that store is a complete @$$HOLE. Before I bought my ferrari I tried to buy a Z80K from him he told me it was junk also told me AMD was junk and not to buy one in a notebook. And tried to sell me a Intel after I told him repeatly that I will not buy an Intel. He just kept on insiting I buy Intel. He doe snot listen to his customers needs/wants at all.

No idea i just ordered my first new ASUS laptop I ordered mine from c9tech. Its up to you if you want to go with Geared2play but I would strongly suggest not to I wish I would have saved the e-mails that guy sent me some the stuff he said was so funny LOL. I sent the emails to friends and they all laughed there @$$s off. If you want to see them let me know and I will ask my friends if they still have them. The guy there turly showed how grown up he was ans how well he treats customers.

Right....ur obviously an expert on grown ups. You are about as open minded as a closed door. Maybee thats why we didnt get along? ?? My approach will not work with every one but most people. You dont like me? Good go cry about it. How well i trat customers? How the f... would you know? You are a moron for thinking presales is definitive of good customer service. If you had half a brain you would clam up becuase your obviously not that bright. I am right here on these forums every day trying to make something happen for someone and I find your dumb a$$ posting nonsense. Nice one. Go slap somw sense into your self becuase you lack any at all.

Really. You didnt think it was fishy when you were iming me for advise at 1am and i was answering did ya? Hows that for gratitude? This has nothing to do with asus. You should not be warning them. WHere do you even get pff blaming asus for your reseller selling you a used laptop as new?
I repeat my point. You are a complete numbskull. If you want someone to lie to you just say so. What i told you was the absolute thruth. The z80k was a poor quality laptop. And now a few moths later i get bashed on. YOu dummy. You see alot of amd lovers here? Go bash someone else. You cant even tell honesty from a sales pitch...You equate me to a car dealer.? What and a$$.. Now you made me laugh. Now on a side note i can be a complete ahole but generally to people that are complete pricks. If that is how you see me then look in the mirror and you will see a prick. Why dont you do something productive. Bashing me wont lead you anywhere nor will it get you many believers... Please dont close this thread i would like this joker to post any constructive critisism to his unique experience. Which part was soo funny? The part that said intel is better then amd for mobiles? Guess what? It is!! Guess why we dont sell amd for laptops? Becuase there is a lack of manufacturer support which means there will be a lack of dealer support. You just bought your self a headache nothing more. As one of a handfull of asus self service dealers I can pick and choose what i deem better becuase i know it is. You have no idea what so ever. How can you sit here and tell people dont buy from us? What do you know? What can you share with others other then your inability to tell the difference between advice and a sales pitch?

You are a complete &%$%$. You have no clue. I just hope someone deletes you completely

Are you mad at him because he did not tell you what you wanted to hear?

No not at all. I dont want to be equated to a car sales man becuase i am nowhere near that. Thats a flat out lie. If he told people that we scrwed up his laptop or didnt provide the support we promise i would prolly email him my self and offer a bran new laptop. He is flat out lying and doesnt know what the heck he is talking about. The dude didnt even realize i was in this convo. Its one thing if he didnt like my approach. Its another to make false statement. I never twist anyones arms into buying anything. If you call me and ask questions about a certain products quality i will pose all alternatives. If you dont want to hear my expert advice then dont call me...Buy whaever you think is good and feel bad about it later. i hear things i dont want every day but i dont explode becuase most people are very level headed and realize i am there to help. When people call me out of nowhere and explode or start freaking out i am likely to either hang up or explain that i am not a machine and i dont have anyone above me to answer to. Treat me with respect and i will bestow the same on to you. Like this punk bashed me out of nowhere for no valid reason so i have to explain to him why he is an idiot and dont have his facts rite...I must have talked many dozens of people away from the z80k. To this day he is the only one that bashed me for it....Yes it was a best seller for a month or so until it was taken down from the site for obvious reasons. Bash me for not selling something to you that i feel was a bad buy. Go ahead see how smart it makes you look.

He just proved my point. Look at his grown up response to what I siad. I was only warning somone about the way he conduct business. Also Eddie many people say the whole e-mail convo and not a single person thinks you should even have your own business. Everyone I showed it too found it quite funny that you refused to sell me what I wanted and only wanted to offer me what I didn't.

Go grow up. You are really showing everyone how muature you are. Just because I told someone how you treated me so they would not have the same problem you react by tread craping and flame waring. You know everyone that sees the way you really are will not buy from you. So your just doing yourself in.