I ordered my system back on 9/28/05. It took roughly two months for me to get my system. The reasons I kept getting from Alison were the same excuses she gives everyone that I've read on this forum - parts not in, putting system together, troubleshooting problem, blah blah blah. You can see from my signature that my system is an EX7, not even the newer systems that are shipping out now.
When I did get my system I didn't have much time to really test it out thoroughly performance wise. I simply had too much work going on, which is why I needed the laptop in the first place.
Now, here I am in January, 2 months after getting the system, and it will not boot. The system froze and when I tried to reboot it displayed a message about a 'resource conflict on the motherboard'. I called tech support, they had me try removing a memory stick with no luck. He then tells me I have to send my system in for repair. Great! So he starts to explain that he's going to send me a shipping label, etc and I tell him don't bother, I'm going to next day the laptop to him. I explained to him that this is my WORK machine that I use everyday that contains all of my work. He said he might be able to put a rush on it, but no guarantees. So I send the laptop back next day to them. I called yesterday (the day they got it) and they said they're swapping the mother board out and that they would know something late yesterday or early today. I called today and they said that the new mother board they put in the laptop was bad and that they would need to order another one. JUST PERFECT. Basically, he told me he might get the mother board in this week, maybe not. This is after I told them how I need my laptop back desperately. And to top it all off, it might not even be the mother board thats the problem.
To be perfectly honest, I don't trust anyone at hypersonic. Would I buy another system from them, an emphatic no. All this for a system that was upwards of $5k. I think it's obvious I'm not a happy customer.
I NEED MY LAPTOP BACK!
When I did get my system I didn't have much time to really test it out thoroughly performance wise. I simply had too much work going on, which is why I needed the laptop in the first place.
Now, here I am in January, 2 months after getting the system, and it will not boot. The system froze and when I tried to reboot it displayed a message about a 'resource conflict on the motherboard'. I called tech support, they had me try removing a memory stick with no luck. He then tells me I have to send my system in for repair. Great! So he starts to explain that he's going to send me a shipping label, etc and I tell him don't bother, I'm going to next day the laptop to him. I explained to him that this is my WORK machine that I use everyday that contains all of my work. He said he might be able to put a rush on it, but no guarantees. So I send the laptop back next day to them. I called yesterday (the day they got it) and they said they're swapping the mother board out and that they would know something late yesterday or early today. I called today and they said that the new mother board they put in the laptop was bad and that they would need to order another one. JUST PERFECT. Basically, he told me he might get the mother board in this week, maybe not. This is after I told them how I need my laptop back desperately. And to top it all off, it might not even be the mother board thats the problem.
To be perfectly honest, I don't trust anyone at hypersonic. Would I buy another system from them, an emphatic no. All this for a system that was upwards of $5k. I think it's obvious I'm not a happy customer.
I NEED MY LAPTOP BACK!
....never know you might find t entertaining ...though so how i doubt it i know exactly how you feel.
my thin ibm's and hp's and handful of desktops cant do any of that stuff.
