Sager sent the following response after examining my 5720 with the headphone overamplification/hiss problem.
In other words, the 57xx line has a known problem that Clevo ignores and sends anyway without informing the buyer. Don't businesses usually get sued for doing this?
What industry standards? I'll have to find these and look them up. I have a hard time believing that the loud hissing in this $2,200 notebook computer is acceptable when a ultra-cheapo computer from Bubs produces no hiss.
|Here is the update to you on our work on your laptop regarding your complaints about noise when the system is in operation. Our examination of the unit revealed that the noise it generated when in operation was well within industry standards for laptops and within Clevo’s (our original design manufacturer) and Sager’s normal specs. However, we did try some alternative solutions provided by Clevo in an attempt to further reduce noise. From our work on the unit, it appears these alterations have made little to no difference in operating noise, and we have exhausted what we can reasonably do to address your complaints. If you like, we will refund your purchase price for the unit. Or, if you prefer, we will send it back to you with the understanding that nothing further can be done to reduce operating noise, as for the screen fade dark area, we can't found it any abnormal, if you are referring to the display background is not evenly compare to the whole display then that is normal..
If you decide want refund the unit, please sent back the rest of the items, then will credit back to PC TORQUE , then they will refund you after they got our credit to PC TORQUE.
|... the noise it generated when in operation was well within industry standards for laptops ...|