Sager NP5720C Locks Up While Playing Games

No idea on that buddy, my graphics card gets really hot too when I play CS Source or BF2 but it runs just fine... Maybe it's the videocard going bad. Also, how much ram do you have? I'd call whoever you bought it from and ask them what to do. Worst case, you'll have to send it in for repairs..

Hey Nothi,

Sorry to hear about your troubles...

Listen, something in your post reveals a big clue to the origin of your problem.

To quote you from your post, "Not sure if its overheating but it seems to be, the area where the GPU is gets really hot."

When you say, 'Area where the GPU is', where exactly are you speaking of?

Do you mean the copper heatsink and fan vent? When you hold your hand behind the vent, are you feeling hot air or just warm air? Of course this varies on the distance from which you hold your hand to the air. So to be fair, hold your hand 2-3 inches from the vent and ask yourself, is this hot air or warm air? Even under load while gaming you should not be feeling "Hot" air, maybe pretty warm, but not hot. Of course this is subjective, but remember the 5720 runs as cool as a cucumber so if your noticing excessive heat then this is probably the issue.

Do your fans cycle on full blast often and for lengthy periods of time?

It sounds to me like your system may have gotten a bad application of thermal compound. Thermal compound works as a conductor between your CPU dye and heatsink in case you did not know.

Essentially, thermal compound makes your CPU and heatsink as one so that the CPU may efficiently release heat through the heatsink's heat fins.

In other words, thermal compound is made up of heat conducive metals (Aluminum, Silver) that pass heat from your CPU to your heatsink so that your CPU can be cooled off. Without a proper application of this compound, it's impossible for your CPU to be properly cooled. This does happen from time to time, so I would send the unit in for inspection if I were you.

Many lock-ups are attributed to heat, so you may also want to quickly scan all of the fans in your system and make sure they are fully functional as well...

Get the system back to Sager and make them inspect the system

Also, run this little app and tell us what temps you are seeing. The guage you need to look at is the "Temperature" guage. This is actually your CPU temp and can be within +-10 degrees of accuracy, but something is better than nothing...

Get Mobile Meter completely free right here... Simply extract it and double click the MOBMETER icon.

http://www.geocities.co.jp/SiliconVa...310/mm0310.zip

Hopes this helps and Good Luck...

Sorry,

Bad link, can't edit my original post for some reason...

Here is the the Mobile Meter link you need...

http://www.geocities.co.jp/SiliconValley-Oakland/8259/

i had that exact same problem over prolonged play. now it is completely fixed with carefully re-applied AS5, and some dusting of the fan inlet/outlet and all heat sinks.

prop your computer up at the back to let air flow. i usually use a book. you can get fans or stands that work better but im broke so ive been using a book. also make sure you have the right drivers, bios, and that your comp is defragged. diskeeper.com

DEFINATELY something wrong with the heat there. My 5720 CPU idles at 38-39C and goes up to high 40s when gaming ... I'd recheck the heating solution you got there and takre off any thermal pads/paste that you have there now and apply AS5 or any other thermal paste that's good.

Apparantly editing is desabled on this board....

80 degrees Celsius = 176 degrees Fahrenheit

Now think about how hot that is and how bad it can damage your system.

Any deal of propping up and suspending might help a little but that is not the issue.

Right now my 5720 is standing on a wooden table and it's idling at 40C. My fans usually kick in when it gets to 50 and take it down to 38 when I just turn my laptop on. When I play BF2 or CS it stays at about 45-47. My machine is only a week old though so I do not know how age effects temperatures. I havent taken off the GPU or CPU yet but I know that the GPU has some gry rubber thing as a thermal pad. The CPU, if it doesn't have that, where you just see a shiny black die in the middle of the chip that would be the core. Look and see if there's anything on the heatsink itself. If not, then apply thermal paste to the die, I suggest like half a grain of rice should do it(look up a tutorial somewhere) then reapply the heatsink leveled with the core so it spreads the paste equally and if it still gets hot RMA that sucker. and ask them to replace the parts.

Well for one thing, that black stuff on the heatsink and the leftovers of it on the CPU is the thermal paste used by clevo/sager. I suggest you clean it off and apply your own, if you do not notice drops in temperature might be some improper wiring or shorting somewhere on the board causing something to get hot. Really, call sager tomorrow and ask them what to do.

Just to let ya know, 100c is boiling point, 90c will most likely damage your system. I'd let it stay off until you get in contact with sager and have them tell you what to do. I found emailing to be very slow. I do however know that calling them works.

BINGO!!!

Send it back to Sager and yell at them for that! OMG, I can't believe Q/A would let this happen. Tell them you want a completely new CPU and want the system checked head to toe. Furthermore, considering the circumstances, make them pay for shipping.

Just as I stated nothi, I had a funny feeling they may have not put any thermal compound on your CPU. YES YOU NEED THIS AS MY PREVIOUS POST STATES!!! WITHOUT IT YOU CANNOT COOL YOUR CPU, SO YOUR CPU IS BEING COOLED 0%!!!!!!!!!!

Absolutely except NOTHING less then a completely new lappy or at the very least a new chip...

I just had a hunch this is what happened to you... Dumb ss Sager

Just saw your photos, they simply used the stock heatsink Thermal Compound pad and did not apply any professional compound. I have seen this happen before, the compound pad simply did not have enough compound for your chip and the CPU DYE IS MELTED ON YOUR CHIP!

Make sure your CPU is replaced, your CPU is damaged...

Sorry about this, Sager is a great company but this was a boneheaded move considering the quality of Sager...

It happens so make sure you're compensated...

I used the number that you dialed, except I called during business hours, remember they are in Cali, so it's PST time there. I called a couple of times till someone picked it up and talked to them.