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dell lost my notebook :(

post #1 of 25
2/1/06 at 1:11pm
Thread Starter 
frickin dell can't locate my laptop... they have records showing they received the laptop jan 26 but after that they have nothing....
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post #2 of 25
2/1/06 at 1:14pm
Don't worry just keep calling them, if they received the laptop than it's their problem. Ask them to send you a replacement?
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post #3 of 25
2/1/06 at 1:20pm
Thread Starter 
I got mad but i tried to keep my cool... they said they'll look for it and then go from there... i'm so angry rite now
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post #4 of 25
2/1/06 at 5:16pm
someone is getting a new notebook
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post #5 of 25
2/2/06 at 1:46pm
make sure they send you an upgraded model from what you have for your trouble, say that you have over 700 dollars of software installed, and important files you needed for work that you now need to redo or some bs. . .
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post #6 of 25
2/2/06 at 1:49pm
that's why when i send in a laptop i never send in the HD
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post #7 of 25
2/2/06 at 4:16pm
Thread Starter 
i have my HD with me... they told me to take it out... anyways to update with the situation... so dell calls me today and they say that DHL has received it and they gave me the tracking number. when i checked it was sitting at the warehouse right near my house since this past monday... i call DHL to see what's going on and they said they lost it... at this point i'm mad. i can't see strait and i'm shaking from anger. I call dell back and they're gonna replace it for me so it makes me feel a little better but i need this laptop for work and school so i don't know what i'm going to do...
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post #8 of 25
2/2/06 at 8:56pm
At work, we found DHL to be less reliable in general than UPS or Fedex (we now use Fedex exclusively); they caused a lot of delays to our shipments and a lot of hassles to our staff from our buyers
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post #9 of 25
2/2/06 at 9:44pm
At my work, which is an ebay business we tried DHL for a little while and they were horrible. We had a few lost packages and many delays for our customers. This was only within a span of a few months.
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post #10 of 25
2/2/06 at 9:49pm
Well pacient people will always get the most, impacient people always pick option #1, if you are clever you might endup with a better notebook than previous...
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post #11 of 25
2/2/06 at 10:49pm
Thread Starter 
i was pretty patient with them overall... i didn't go overboard by yelling or saying mean things. i just stated the facts and went on with it. i don't want a "better notebook". i like my 700m and i want one just like it. i got it for it's portability and i hope they can give me the same model with the same specs. i did mention to them that i know they use refurbished parts sometimes and requested that they use all new parts. they said i'll have it in 7-10 business days.
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post #12 of 25
2/3/06 at 3:05am
well at least your getting a new laptop. i wonder if all the specs will be the same

o and maybe a free HD
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post #13 of 25
2/3/06 at 4:24am
ahahah, gg DHL, running all those commercials pledging great customer service. nothing makes me madder than someone who makes promises they cant keep. rule number one of business is to satisfy ur customers
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post #14 of 25
2/3/06 at 5:01am
Thread Starter 
I heard a lot of things about DHL... My friend said on the xbox360 boards people were complaining that DHL was "losing" a lot of their xbox360's. apparely the employees stole them. microsoft ships thru DHL also. oh and the guy said that the specs would be THE SAME or BETTER so who knows. and yes i think imma get an extra HD. i hope the new one is 5400rpm or 7200rpm.
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post #15 of 25
2/3/06 at 4:10pm
either way you can sell both and get a 7200 if it aint 7.2
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post #16 of 25
2/4/06 at 4:57pm
Quote:
Originally Posted by whtciv2k
I heard a lot of things about DHL... My friend said on the xbox360 boards people were complaining that DHL was "losing" a lot of their xbox360's. apparely the employees stole them. microsoft ships thru DHL also. oh and the guy said that the specs would be THE SAME or BETTER so who knows. and yes i think imma get an extra HD. i hope the new one is 5400rpm or 7200rpm.
Thats horrible... I know at UPS security is so tight there is no way in hell you could steal a laptop or xbox and get away with it. We have to pass through metal detectors everytime we leave
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post #17 of 25
2/4/06 at 8:09pm
Quote:
Originally Posted by matt86
Thats horrible... I know at UPS security is so tight there is no way in hell you could steal a laptop or xbox and get away with it. We have to pass through metal detectors everytime we leave
haha whatever, i remember when i heard about stuff being stolen from UPS by UPS employees. I think it was when the RAZR came out in the US and those who pre-ordered it never got it after it was shipped But this was at a certain depot.
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post #18 of 25
2/7/06 at 12:23pm
Thread Starter 
the new notebook was just delivered to my house via FedEx. I gotta get home to see if the specs are the same as the old one. I hope it is....
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post #19 of 25
2/7/06 at 1:37pm
awesome..... go home!

can you check your account for the system tag? If you can, you can look up the specs online.
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post #20 of 25
2/7/06 at 2:24pm
I actually find DHL to be fast accurate and have never lost one package i have sent out or recieved. They have always been 2x as fast as UPS to my experience.
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