installed RAM on the TM8204 - Page 3

Once more I open my big mouth but this is what it looks like to me. Acer have always been weird when it comes to model numbers in different countrys. They would use the same model numbers but with different spec in different countries. For example, The 8104 is the US have 1GB of RAM while the same model in Hong Kong only comes with 1x512MB and I think in some other models, the US gets 5400rpm drives while other countries get 4200 in the same model.

If you look at the European Acer site, they List they ram as 533/667 so they can give you either one while the US and Canada site list it as 667 only. The Australia site is the best ;-), they don't even tell you how much RAM or what kind so they can actually ship you 0MB ;-). I think this is probably where things got mixed up. Either Quanta (their ODM) didn't read the fine print on the Spec and start putting 533 into everything or the product desgn group did not make it clear to them that there are minor difference between units for different countries.

The interesting thing to see is how they react to this problem. Afterall, they claim they are one of the big boys now and they should just get this problem taken care of and make their customer happy. I have no doubt that they that U.S. customer should have no problem as they made a similar mistake last year when the initial shipment of TM3200 only comes with 4200rpm drive while it's advertised as 5400rp and promptly replace the drives.

Who said that? The Texas service people? You should call their management. Tell them that the Spec HAVE NOT CHANGED as it still say 667 on their own website. Now "IF" they do change their Website later, it would only protect them on units that ship afterward not those shipped before the change.

LOL The guy I talked to said that they were working on changing the website.

I call to the (800) 816-2237 and i talked to the girl 20 min ago. I do not remember precisely her name but on mine it began on 'A'. We with my friend were with her on phone and she repeatedly insisted that the specification has changed and Acer will not change memory

I did just notice a disclaimer at the bottom of their specs page on the Acer US site.

"Specifications are subject to change without notice."

I would think they would honor the specs though on units purchased before the specs were changed. I guess we will see what happens.

It is right. I too most spoke them. I think it there was a ridiculous excuse. For this reason she could not respond me when specification has been changed

I placed my order with TigerDirect this morning. Should get the laptop tomorrow. If it has 533MHz RAM, i am joining the crusade with you guys :-)

"Specifications are subject to change without notice."

Totally unacceptable...
This allows them to bait & switch, which is illegal (at least in Canada)

WOW, I'm glad I came here first before ordering. Now I'll wait till all this problem is sorted out before I decide weither to pick up one of this or something else.

As far as "Specifications are subject to change without notice.". Yes that is true and it there to protect Manufacturer's from mistake made by others (like their vendors and advertising firm or a retailer). Legally, they can claim that a mistake have been made on the website and they would be in the clear. But it also give the consumer the right to return all such unit if they bought it under the wrong spec. Also, Public relation is an interesting game and if played right, can convieve them to do the "right" thing.

First, I would contact all the site that have reviewed the unit and see if they listed the Ram speed in their review? and if so, did they test it to be the correct speed. Ask them if they receive anything from Acer that claims that the Ram are at 667 and then ask them to help out the consumer by putting up a disclaimer on their own review and tell viewer to dis-regard the result until they re-test a unit. I would also call the retailer that you got the unit from and ask them to help put pressure on Acer to replace the 533 with 667 for existing owner. Then I would also contact the varies tech journals and ask them to help spread the story and call on Acer to do the right thing.

Worst case scenario, you should be able to return your unit for a fun refund even if your retailer have a open box restocking fee penalty if they use the 667 Ram speed in their product discription or Spec.

Personally, I'll be holding my reseller responsible for what ships. I have mine on order, and at that time their site said 667MHz RAM, and so that's what I expect to receive. If it's not, then my issue will be with them.

Frankly, I'm not sure that I look at Acer's site as quite the same--they're providing general information on the product, while the reseller is providing specific information on the part that is actually being ordered. And, it doesn't surprise me that Acer has the disclaimer; that's pretty standard stuff. It's not standard, however, for a product to be other than what's advertised on a selling Web site...

I can see it now: "Well, your Web site said the system had a 2GHz processor, but the one I received is only 1.66GHz." "Sorry, sir, but the product is subject to change between your placing the order and receiving it." Doesn't seem quite the same...

Ultimately, and this is the funny thing: I'd still order the system with 533MHz RAM. It's still better spec'd than most (all?) other notebooks out there at the moment. As with everyone else, though, I just expect to get what I paid for. Should be interesting...

I as well would still order the system with the 533 RAM. I love the unit and am very happy with it so far. However, I do like to get what I pay for and it was advertised with 667. Hopefully they will want to save the possible bad PR and come through with the 667 RAM in the end.

So does anyone have #'s showing the difference with speed in real world apps? Not so much the added 256 with the vid card but on computations that the like... I know this is a huge deal but are we making it more than it is??? I know it says 667 but I would love to see #s from a laptop view on the 2 speeds... and if i get 533 ill bitch as well

cpuz reported 667...i should have popped it open as well...

Well, it doe not make much sense, but ...

I talked to this person and we exchanged email. Here is what he said:

Hi Carlos,

the TM8204WLMi comes with DDR 533 memory not DDR 667 as you suspected. Acer Product management will make the necessary changes to the product specification, associated documentation & public advertising going forward.

Sorry for the miscommunication and confusion.

Regards,

Gordon Rosenberg
Acer America Corporation
2641 Orchard Parkway
San Jose, CA 95134
Direct Line: (408) 922-2685
Fax: (408) 922-2698
www.acer.com/us

The guy I spoke with hasn't called me back from this morning yet

what ??? They're saying its a documentation error so - "too bad"
Thats not acceptable. I have placed an order with TigerDirect and am expecting my laptop tomorrow. If it doesn't have DDR2 667, i will want them to change it for me but if Acer/Tiger says there's nothing we can do, i will return the laptop but also want them to refund me the shipping cost for the initial shipment and the return.

this is ridiculous, if they are now FLATLY denying it, then it is obvious that it was pure false advertising.

we need like a petition to sign to show Acer whats up.

I'll be picking mine up this afternoon. I'll let everyone know what I find.

Why would they be shipping the 5670s with 2G of 667mhz but not the 8200? It just doesnt make sense