New Chapter has begun......OK got a really big scare and then got everything answered too. I just got an email asking to pack and send my system. GEEZE, my first thought is where the heck is my system ! It was delivered on wed.... Ok I get AWCS on the phone and they mention the system was put in their system as recieved today. (I bet it sat in recieving for a while, and it might take a bit for the home office to pick up entries halfway across the country). That email must of been some sort of automated response to the system not being entered in a timely fashion (to help remind someone that they need to send as if anyone would). Well anyway this is first time I have relaxed since wed. My advice to anyone, in a similar senerio, through this whole thing is to be very patient as things do not move as fast as owner's heightened adrenaline levels make us move. Overall the Alienware people have treated me with great understanding. As long as you treat them with respect and understanding they will return the favor.