Its great that Alienware would pursue to help their customers beyond their own tech support means. These Alienware forums have really flourished, and the info from here led me to my decision to choose Alienware.
Well, you should go check out the 'Alienware Peer-to-Peer Tech support' part of there forums, cause I guess they need answers the most. To tell the truth, I would rather post my Alienware-related questions on these forums because of great (and quick replying) insight of this community.
Also, I was wondering if you can order Alienadrenaline and have it covered under warranty 'after the fact' of ordering and is already in posession.