sarbz is correct, they will not do anything.
I called Dell at about 4:30 this afternoon when I still had no progress from CompuDirect after the fourth phone call today. So I called Dell. Found out the name of the Dell sales rep who deals directly with CompuDirect. Dell's
reseller customer rep 3-wayed CompuDirect after I explained the situation to her.
She wanted to find out what was going on for herself.
(Pardon my bad speech, grammar, etc. I've been drinking tonight, thus the long delay in my response.)
I was on the phone with Dell rep when she called them.
We were speaking with a new CompuDirect manager now.
His name has been witheld to protect the innocent and my purchase.
He kept going on about why I should have called them instead of going thru DELL.
He was quite perturbed, like a drug dealer when you bypass him to go to the person above. (No personal experience)
Very similar to sarbz' experience.
I let him know what had transpired previously and that I felt if I called Dell they might respond to them quicker. He was quite adgitated and assured me that
he would call me back before the close of business. Again he was quite pissed that I called Dell and it showed in his actions, he even scolded me on the phone with the Dell rep listening. WTF
Well come 5:30 their time
Andrew calls me back to "
negotiate." NOT the manager!
Wow, we hem-hawwed for quite a while. He kept insisting that a $130 credit was the best they could do or I could send the machine back to them and wait 3 weeks for them to order a new system, after speaking to the manager. This was not an option. I decided to proceed with negotiations. :SCARY:
He kept going on about how they're losing money.
Cartman, "you're breakin' my balls man, oh quit breakin' my balls."
What it all boils down to is they are now willing to give me a $180 credit or send the machine back and have a new one built, still insisting it must have been Dell's fault. They claim to have at least three more orders with the same issue.
I have decided to keep the lappy as this new total brings me down to $160 less than Dell after current configuration and Dell's current pricing with tax and shipping. I configured a notebook at Dell with coupons and discounts just to see.
Also, the extended warranty is NOT DELL. First year is Dell and anything after that is CompuDirect (though they say they will send it to Dell). This is not what I was told when I placed my order. No refund was allowed either, we bickered about it for quite awhile. Guess I'm stuck with it or send the lappy back.
I'm sure I left some details out, but I will check back in the morning.
Quote:
|
Originally Posted by sarbz
I tried, they won't do anything. They will not order a new one until they have the laptop back. At first I was really convinced that they just got shipped the wrong configuration from dell, but after seeing someone else with the same problem as me, I'm starting to think they are just cutting corners, and hoping no one notices. Think about it....how many people might have ordered and not had the knowledge to know 533 from 667 ram, or not know what the uxga screen was.
I'm never purchasing anything from compudirect again, and I advise everyone here to steer clear as well.
|
@ Digitalman : at the time I ordered my 9400 it was almost $600 cheaper at CompuDirect. I unwittingly associated this with the difference between purchasing from HP directly or going thru, say, CircuitCity. My bad.
Peace
Peter
